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High quality, professional and friendly
I've always been very pleased with their service and their professionalism. I think you will be also
Customer for life
Love these guys. They have taken care of 3 of our cars now, and always provide honest advice, quick service, and outline a ranch of economical options for our aging vehicles. Plus, they're all closet comedians! Trust me - go there.
Newly moved back to the area and wanted a place close to my home. All the reviews I read came true the moment I arrived. Warm greeting by Gary! Short normal wait for my appointment Great service & price!
Great service at Preferred Auto
The staff are pleasant, knowledgeable and are the epitome of excellent customer service. They always look out for the best value for their customer. I can trust them to do an excellent job because I've been a customer for over 20 years.
Replaced Catalytic Converter on Short Notice
My daughter and her family were visiting for a long weekend when her check engine light came on. On very short notice preferred automotive was able to get her in the shop, fixed the problem and on her way. Great service from a quality organization !!
Great and very high quatlity people and service
I've been using Preferred Auto for about 10 years and have never had a poor experience with them. Gary, Mike, and Todd are wonderful people to work with and I have complete confidence in the services they recommend.
Terrific Results, Great Customer Service, Professional, Reasonably Priced!!!!
I think I have finally found a car shop that I don't need to worry about being ripped off, overcharged, and told my car needs repairs that it doesn't. Preferred automotive is a very friendly, professional business. It is obvious they care not just about customer satisfaction, but customer safety too. They take their time look over your entire vehicle. If they notice anything on your car that needs to be repaired, they will give you a call and advise you, "this should be fixed ASAP" or "you should bring this back in a few months to have this checked." I left the shop very satisfied and with my car feeling as good as new. This is definitely my new go-to for any and all mechanical car repairs..
High Quality and professional
I was in a bid with my wife's car. She had issues with the exhaust and I needed it fixed quickly. Todd and guys were great. They got the car in and had the issue fixed within the timeframe they said. It's a great feeling knowing they are looking out for your best interests instead of lining their own pockets. great job guys!!
Professional, quick turn-around, friendly
Great service, with "snow weather" discount! Finished in less time than expected.
For a scheduled appointment for an oil change, filter and lub , I was in and out in less than an hour and the cost was very reasonable and very friendly.
To early to know
Good interaction, got the work done in a timely fashion and done correctly at a reasonably fair price. To early to make a recommendation on a single interaction but happy to give further feedback after my next experience.
Got appointment with only a 2 day notice & work was done on schedule.
Fantastic service as usual
I always feel confident leaving my car(s) at Preferred Automotive. I know they will be repaired or serviced properly at a fair price. Recently I had 90,000 mile maintenance done on one vehicle and long overdue repairs on a second vehicle. I know the work was done more than satisfactorily and I will have no problems thanks to the outstanding mechanics at Preferred Automotive. Gary, Mike and Todd are always gracious and willing to discuss the repairs and the necessity for them. I have no hesitation recommending Preferred Automotive to anyone.
Excellent service and communication from start to finish
My family and I have been using Gary and Mike for years now and they always provide excellent service, technical know-how and exhibit a genuine respect for the safety of their clientele.
I highly recommend Preferred Automotive-- great customer service, honest and prompt employees, amazing and efficient work.
Best in the area
They were very concern with my car problem.
Continued excellent service
Preferred has always provided excellent service and taking care of future problems. My battery seemed fine but knowing the lifetime of batteries and my model, after testing it Gary said it was on its last leg. Saved me from a dead battery in the middle of the winter. Recommend preferred to any who has a car and wants to keep it on the road.
High quality service and expertise.
These guys really go the extra mile! I have taken both mine and my wife's vehicles to Preferred Automotive and they really are a pleasure to deal with. Reminds me of the old time service stations from days gone by.
Preferred means personal service
Son's car broke down on Rt. 270. Towed to Preferred. They quickly found the problem, a bad alternator. Fixed it the same day & got him back on the road. Consistent, timely, courteous, professional & trustworthy. For my family, Preferred has provided over 17 years of quality service.
The service and job were top notch once again! Thanks Gary
Todd and his crew provided excellent customer service. The location of the shop is in walking distance from my job and although there are 2 other auto repair shops in close proximity, the excellent service keeps me coming back to Preferred Automotive if I cannot make it to my dealership. Today was no different from the last time I was in need of emergency service. The team got me in and out with a smile (and a much needed car wash).
Professional, Friendly, and Great Work
Preferred Automotive is a must try shop. I have been bring my cars to Preferred for over 19 yrs. Gary, Mike and Todd are very professional, friendly and consumer oriented. Don't waste your time at another shop. Go to Preferred today!
Big maintanance at 100,000 K.
Car runs better than new and looks great too with the complimentary car wash. Ford Escape Hybrid with clunky sounds needed struts along with the fluids and plugs.
Excellent as always
They did a great job at finding the problems and correcting them. Kudos to the team at Preferred Automotive.
As always excellent service and friendly staff. Thanks Gary.
Preferred Automotive is the place to go for all car maintenance and repairs. I've been a customer for 20+ years and have always been pleased with their service. They're Honest (with a capital "H"), friendly and experts at what they do. I can't say enough good things about Gary, Mike and the whole gang!
Complicated repair took a couple days and they provided a car for me.
Excellent, professional service. I appreciated not only the excellent work they performed but the way in which they communicated me throughout the process. Highly recommended.
Preferred Automotive has taken care of all of our cars for over 20 years. Everyone there is great and we would never take our cars anywhere else for service.
I was very pleased with Preferred's customer relations. Very considerate and helpful. My job was very minor but that didn't matter to the management, they treated it as something to be efficiently acted upon and they did so to my complete satisfaction.
Thanks for your help last week with getting a new tire-emergency and this week-an alignment. The emergency service was great.
Thanks for all your help in my tire emergency on a Friday before a holiday. I feel much safer driving tomorrow!
Great job on repairing the car. It was done in a timely fashion, and I had no issues.
The utmost in customer service. Polite, keep me informed and a 'partner' in caring for my POV.
Everything was fine, thank you.
I can't save enough about how positive of an experience you have with Preferred Automotive. They are attentive, they have excellent communication and they just do great work.
Very good and reliable service. Highly recommended for their skill and customer service.
straight up like a repair shop should be
The staff and owners are always pleasant and always willing to go out of their way to make a customer feel cared about. Always pleasant in their treatment!
Great service and good coffee too.
Car died when I was leaving work at 4:30 on a Friday night. PA walked over, jumped started, picked up a battery on the way back to the shop, installed, checked out everything associated and I was back on the road by 5:15.
The guys at Preferred are the best. I've been using them - and recommending them to others - since I moved to this area three years ago. They are honest, professional, and personable. And they know their stuff!
Everything is good!!!
Knowledgeable, open, and friendly. I had a great experience here and will use them again. Highly recommended.
Fantastic customer service!
As usual, Fred always does top-notch work and I do recommend Preferred Automotive to my friends.
Great customer service!
First rate shop. Work done right the first time. Been going there for eight years, and referred several customers there.
I would definitely recommend Preferred Automotive to my friends!
Their performance is 110%. They are genuine, friendly, and reasonable.
Great experience, they always let you know what was needed to be done. They always check with the customer before doing any work.
Services excellent from start to finish, I was comfortable with the outcome.
Have you ever been away from home in a different state and your car breaks down? Just hope that it is in the Bethesda/Rocville area. There you will find an auto service garage that you wish were in your home town. Preferred Automotive is an oasis in the " desert of fear of getting taken". They make you feel at ease, take your car in right away, and they are craftsmen. Also, their charges are very fair. I would highly recommend Preferred Automotive.
Wonderful experience! Repaired my tire and changed my air filter for an extremely reasonable price, and everyone was so friendly. I would recommend this place to everyone.
I reside out of state. My daughter had a problem with her vehicle. Of course, I was concerned as to who could assist me with the vehicle. I found, online, Preferred Automotive. I read the reviews and was impressed, so, I called them. I could not have been more impressed with their courtesy and professionalism. Obviously, being out of state, I was concerned. They put me at ease, reassuring me I would not be "taken" and would handle the situation, right away.
Excellent. I was given a very understandable thorough explanation of what was needed and why. Very friendly and the job was done in a timely manner. Definitely recommend.
Very professional, very comfortable setting. Will recommend to family & friends.
Went in with a dead battery on a Friday without an appointment (as the place is always full), my car was taken in, and also was ready in couple of hours as promised.
Excellent customer service.
Preferred Automotive was extremely professional and dedicated to keeping my car in good and safe condition. I will definitely be returning for future maintenance.
It was awesome the guys really helped me out. They even give me a ride back and picked me up when car was done
Outstanding personal attention to service. Reasonable labor charges for very knowledgeable/practical mechanical expertise.
Great service, from start to finish.
Todd was terrific and helped explain our options around various repairs -- which to do now, which could wait. Preferred Automotive was referred to us by friends and lived up to its billing
all work successfully done
They are very professional in every aspect from Customer Service to mechanical repair.
Really nice people! They found the problem with my car and fixed quickly. I would definitely go back!
The folks at Preferred Automotive were responsive, attentive, kind and efficient. As always.
Another great experience with Preferred Automotive. I can always count on these professionals to give me proper information and excellent advice and to care for my car properly.
Very helpful and great service. Saved me from getting ripped off by my dealership.
prompt & thorough
Preferred Automotive continues to provide first-rate service at reasonable prices. I have trusted our family cars to their care, and I have never been disappointed.
Preferred Automotive is the only place we would take our cars to for maintenance and repairs. Everyone there is very professional and just great. Work is always done when promised and done correctly. We've been taking all of our cars there for over 25 years and they make you feel like family and go out of their way to take care of you.
Ihave used tis repair facility for the past seven years and have found the service,both routine maintenance and necessary rcommended repairs, to be satisfactory .I would recommend to anyone seeking a reliable repair facility.
As usual, Preferred takes care of my car to keep it on the running on the road. They always explain what needs to be done and schedules it with your budget in mind. I took it in for an oil change and to complete servicing the front differential, they did the rear last time. Because of the way my car is designed, they are buying a special tool to reduce the labor needed to complete the job, thereby saving me money. That's why I keep coming back for over 20 years.
As usual, I received excellent service and a complete explanation of what needed to be done and what was not needed. It is such a great consolation to finally have a place to take my car for service where the entire staff can be trusted to do an excellent job!
This shop is truly professional in my opinion. They continue to keep my 2001 Nissan (218,000 miles) and 1996 Toyota (18 years old) running well. I have found them to stand behind their work and the parts they buy to put into my car. There are a number of people I have referred to them over the years because I trust them and found my trust well placed.
Thanks for the Great service and in I know was short notice. Thanks again.
The work is always well done and I'm always treated well.
Preferred Automotive has been repairing my toyotas for over 20 years. They are very friendly, competent, honest and very prompt in addressing my auto problems. They are also repairing my 2 children's cars. I have never returned if I had a problem from a recent. repair. Further, I have never had a breakdown on the road. I have a 1994 and 29001 Camry with 180k and 220k miles.Without any recommendation, I highly recommend Preferred Automotive.
I have been bringing my cars to Preferred for over 18 yrs. Gary, Mike and Todd are true professionals who believe in great customer service. One of the things that I like the most about Preferred is that they will tell you what servicing is required and what is not. You must take your cars to Preferred!
Always so professional and personable. I truly appreciate the great customer services!
This is one of the most professional mechanics Ive ever met! They've helped me in emergency situations and for planned maintenance. They've taught me how to be a more informed car owner and they are just really nice people!
I interacted primarily with todd & the entire experience was easy, pleasant & stress-free. Very open & honest, which created trust, & that's the key for me.
Great organization and people. I always have good experiences with them.
Always a good job
As usual the service was fantastic - I always feel like my car is the most important one in the shop and I am the most important customer. Gary, Mike and Todd go out of their way to explain the necessary repairs or service and they always finish in a timely manner.
Preferred has been my crew for 10 years. Prompt, professional, knowledgeable, honest and fair. And good natured, to boot. I've referred many people there. A gem.
As usual Preferred Automotive went over and above - their service is excellent. Gary, Mike and Toby are always very helpful, courteous and explain the repairs or service needed.
Outstanding as usual...thank you
Great communications, they went above and beyond by clearly explaining the work, and when snags were encountered they address the issue without reworking or making excuses.
Great job! Thanks for getting the Tundra squared away.
As always, another excellent experience. Gary understood my desire to keep the cost down, particularly since I'm planning to sell my car soon, and he helped me distinguish what was absolutely necessary from what was optional.
I had a very good experience at Preferred automotive. There was such a nice "hometown" feel to the place. I was very impressed with the offer for a ride home from one of the staff members or to the metro if I needed one, while my car was being worked on. Todd and his crew saved me a lot of money by simply ordering a replacement part for my feul tank, rather than me having to order an entirely new feul tank ( which was suggested to me by my dealership.) Everyone was nice, personable and straight forward.
Gary always does a great job for us !
Their experience, service, and attitude are always beyond my expectations.
I keep coming back because they do good work and I want to just drive my car, not deal with road problems.
Always fantastic service, even with tricky-to-diagnose problems. Great team.
The car I just recently bought broke down. The previous owners did a terrible job at maintaining it. I've had many many problems with the car. Preferred Automotive did a great job in diagnosing the problems of the car and worked with me every step of the way. The thing I liked the most is that they took the time to explain the mechanical issues of the car in detail so that I can understand what is being done to my car. Thank you Preferred Automotive!
We have been taking our cars to Preferred Automotive for over 20 years and everyone there is terrific. We wouldn't trust our cars to anyone else. They are very professional and take care of you as if you were family. You can schedule appointments and your vehicle is always ready when they say it will be. We would highly recommend Preferred Automotive.
Was able to get my car in same day and they did an excellent job!
Great service as always.
Excellent service. Timely. Pleasant.
Excellent service, as always. It is a pleasure to work with Preferred Automotive.
Awesome shop. Gay, Todd and their team are smart, professional and courteous. I highly recommend them.
From the moment I made my first call looking for help for a transmission, i liked the guys. Very helpful and courteous. I was in a very flustered state having already spent a chunk of money for a repair tha still didnt fix the problem, and they calmed me down. I appreciate how they treated me.
My family and I have been using Preferred for over 10 years. They might not be the cheapest option in town but they always do the job right. I've tried saving money by going to other mechanics in the area but something always seems to go wrong later on because the job wasn't done right the first time. Gary and Mike run a fine business out of Preferred Auto and they have always been fair with me. I will continue to engage Preferred as long as I love in the DC area.
Communicated with me every step of the way and had no surprises. Did only work requested and received authorization before moving forward. Also, was able to provide shuttle service to and from my home since I do live close; that was a big help.
Preferred is really a top-notch establishment! Todd is very helpful and understanding when it comes to big, expensive car repairs. I recently had my 90,000 mile tune-up done at Preferred. They were able to get me in within 3 business days, they sent me a comprehensive quote, they followed-up to answer all my questions about the recommended work, and they helped me to prioritize the work that NEEDED to be done quickly over the work that needs to be done but could possibly wait for me to have more funds available (I really love that about these guys!)
Great customer service, will go to them again.
As usual Gary and all the men at Preferred did a fabulous job of helping me get my newly purchased 2007 Jeep Grand Cherokee through the normally painful MD state inspection with ease. They recommended a couple of items that would improve vehicle performance and help it last even longer. I have never had anything but exceptional service and treatment at Preferred!
Another great interaction. I appreciate the friendly professionalism that this team offers. The work I've had done has been outstanding, the prices have been competitive, but the peace of mind, that comes driving my car following repairs at Preferred Automotive has been priceless.
These guys were professional and only serviced my vehicle with what I needed. NO wild and off the wall pricing or recommendations to break my pockets. They actually went out of their way to find me parts that were needed at lower prices and also came with warranties. I'll be back for sure!
Certainly GLAD that you discovered the glitch with the AC. Bravo. Joyce Bryant
Always satisfied with the work and service!
I had a brake issue that I called in for in the morning; PA got me in and taken care of the same day. That's pretty rare nowadays and much appreciated.
I cannot find enough nice words/phrases to tell you how good I feel about the men at P.A. They truly make me feel "cared for" when I leave.
I've been going here for 3 years. They provide the best service and always let you know what issues you might expect with your car.
I'm always pleased with the quality of work and professionalism provided by the management and staff at Preferred Automotive. That and the time I get to spend with the other customers is a great experience. Over the years I have had the opportunity to meet customers who have now become friends. I'm happy to have an establishment where I have confidence in the workmanship and enjoy the conversation with other customers. Thank you
Extremely pleased with quick, courtous and reasonably-priced service.
Great work on this 2006 Altima........
Was very happy with your service.
Thanks for all your help getting me ready for my trip and always answering my questions! You are so patient to answer and check all my concerns and I feel much safer driving my car knowing you are looking after it.
Professional and honest the whole way. Did not try to oversell and even provided a discount that I wasn't even aware was available. Good folks.
Very professional. Kept me well informed. Prices fair and reasonable.
The service is excellent. Because I have an older car, I greatly appreciate being apprised in advance of maintenance issues that will require service in the future and an estimate of what the services(s) will cost.
Great service, as always. I will continue to refer my friends here.
Thanks for the excellent service!
Friendly staff and well managed auto service. They gave me a ride to work even though my workplace was a few exits away. Same day service. $50 off first time customer and you get $5 off coupon on your keychain for every oil change.
Perfect, as always. The team at Preferred is alway friendly but even more important, they're trustworthy. I've been taking my cars there for about 15 years and their diagnosis is always on point. They're true professionals and I would higly recommend them to anyone looking for a automotive repair shop.
Gary and Mike McKee are 2 wonderful, honest guys. This the only place I can trust. they are doing a really great job @ Preferred Automotive . The place is always spic and span and the job is 100% well done and on time.
After being disappointed by a number of other repair shops in the area, I did my homework and read a lot of customer reviews online for the repair shops in the Rockville area. The great reviews for Preferred Automotive stood out and I gave them a try.
Always outstanding service! Practical advice on repairs that are immediate safety and/or maintenance issues, vs. service that "can wait."
Honest, quick, and a job well done.
As always, quick, professional service. We also discussed future preventive maintenance needs and timing for the vehicle.
Customer service was excellent. The break job on my car seems to be fantastic. Smooth ride. Thank you!
As always, great sevice at a reasonable price. Gary, Todd, and the entire staff are very helpful.
This was my first appointment with Preferred Automotive. I droped the car off using the night drop. I was called the next morning and the work and pricing were reviewed with me in detail before repairs were started. I felt valued as a customer and plan to bring my future business to Preferred Automotive. I was able to make payment over the phone and pick up my car at my convenience after hours. Thank you for a great experience.
As always for the past 20 years, preferred automotive provides excellent service. Just had my oil and coolant changed and tires rotated. They always explain what's being done in plain language and are always courteous. Online appointments are super easy to schedule. They also tell you what's coming due so you can plan for expenses. I highly recommend Preferred.
Great service as always. I had to get my car serviced quickly and even though the shop was packed they still found a way to fit me in. Couldn't ask for more.
Preferred Automotive is fantastic! These guys are really friendly, take the time to explain to you what your car needs, and don't pressure you to make purchases you're ok without. They don't cast things in an overly dramatic light--they talk to you straight and tell you what needs to be done and when. And, I love their "New Customer Discount"! I'll definitely be taking my car to them again!
The service is always the best in town.
I keep coming back because they do an excellent job keeping my 2001 Nissan running with its 210,000 miles. And I just plain like them.
We have taken our cars to Preferred for over ten years because of the excellent service and quality repairs. Our son is on his own and takes his car there as well because we trust the job will be done right.
I brought my 2008 Subaru in after a 6200 mile road trip to get the front brakes checked out as they were making a horrid metal on metal screeching noise. Todd promised they'd fit me in, even without an appointment, and called back very promptly with the estimate of what my car needed. Unfortunately for the car, the list was way longer than "replace the front brakes and check the rear". Very fortunately for me, Todd patiently went through the list with me, helped prioritize each item and then figured out what else we could get done with the brake job that fit in my budget. Fantastic customer service, efficient work and competitive pricing. Don't go anywhere else.
I like how they help you be flexible when making repair decisions. They tell you what needs doing but you decide when to do it They are easy to work with and always helpful.
Preferred Automotive has been taking care of our cars for over 25 years and we wouldn't think of going anywhere else. They are very accommodating, professional, and friendly. Gary, Mike, Tod and the crew are all wonderful. Everyone we've recommended Preferred Automotive to have also been impressed with their service.
I have been searching for over 10 years to find a car repair service that I can trust to do the job right and I have finally found it! The service was excellent. They quickly and thoroughly diagnosed the problem; they kept me well-informed of the progress and cost; and they only did the work that was absolutely required. They were also very sensitive to my budget, and laid out a easy maintenance schedule that will allow me take care lower priority items as I maintain my car (my car is 15 years old). I highly recommend Preferred Automotive. I won't consider going anywhere else.
As usual my car was repaired and back to me in a timely manner. Gary, Mke and Todd are awesome. I am always confident they will do the best job for the best price and I never worry whether or not the work is done properly. That is a given. As usual they went over and above and it is very much appreciated. Thank you.
I brought my daughter's car into Preferred Auto to have its exhaust system (tailpipe and muffler) replaced. Sean and Gary did an excellent job setting up the appointment, obtaining the replacement parts, and getting the job done to my complete satisfaction.
I brought my daughter's car into Preferred Auto to have its exhaust system (tailpipe and muffler) replaced. Todd and Gary did an excellent job setting up the appointment, obtaining the replacement parts, and getting the job done to my complete satisfaction.
Great service as usual. Will continue to get my car serviced here.
Excellent service with friendly staff
Gary recommended a purchase of the part needed for repair that saved me nearly $500 and was ready on my arrival to fix it quickly. Great service as usual.
Great customer service and quality of work. My car had a problem with the suspension and the noise was quite scary. I took it over to this shop after reading reviews and rating. I was extremely happy; they were very accommodating. Car was fixed in no time. Keep up the good work guys!
I was so impressed with the service received at Preferred Automotive. They kept me informed every step of the way, letting me know what needed to be done immediately and what could wait until later. I truly appreciated their honesty and their dedication to making me feel comfortable with each repair undertaken. I also like how all of the repairs are entered into their data base so that I can be notified of upcoming service. That way, I don't have to remember when the next service is needed.
It is a great place to take my car; I trust them to treat me right and they exceed my expectations. I am a return customer and will continue to have them service my car
They do a great job keeping my 2001 Nissan Maxima running with its 208000 miles. Thanks guys
As usual the effort they put into providing superior service comes out again. Thanks for keeping the old car puttering along.
I have been a customer of Preferred Automotive for over 20 years. They are fair and their integrity is second to none. I am thankful to have such an amazing resource to be able to refer people to.
Service was prompt and courteous. Thanks for detecting that a headlight was out and promptly replaced.
As always, excellent
As usual the work was done in a timely manner and at a fair price. I love this place and recommend it to all my friends.
I only had two hours for a big job and you made it happen. Thank you for such great service!
The staff at Preferred Auto is extremely professional and courteous. They gave me a ride home after I dropped my car off and picked me up when it was ready. The repairs were done in efficient and timely manner.
My experience was great. The staff are open and truthful and care about their customers. They explained everything to me and only serviced what was needed. I had been given two estimates from the dealership and firestone that were inflated. I can't say enough about this shop. They believe in integrity versus making money. A rarity worth bragging about.
Thanks for the super great job on my car.i appreciate it very much
I trust the employees at Preferred Automotive. They are honest and helpful. Thank you!
Great , knowledgeable people
One good thing about Preferred Auto is if there are multiple things to be done, you can ask them to prioritize which will help the customer.
I was very impressed with the appearance and cleanliness of your office. The gentlemen at the front desk were very courteous and helpful. The work was completed in two days and after picking the car up yesterday, all appears to be fine.
As usual they took good care of my car.
Courteous and honest up front, as always.
Thanks for the cookies!!
Thank You Preferred Automotive!
My car drives so much better!!! The steering is tight yet comfortable and I do not have to park the car in gear with the emergency brake to keep it from rolling. OM!!!! I am a happy camper. Thank you. Apple of His eye
While they didn't perform any services, they evaluated my car and confirmed that it was in fact dying. To console this bomb they gave me a box of cookies. That was a nice touch and I would recommend them.
These guys are amazing! Friendly and efficient! I will bring my vehicle back for maintenance in the future
Preferred Auto has been our car maintenance establishment for over 25 years. They have earned our trust through expert work, honesty and fair prices. We would not go anywhere else.
I am a first time customer and was impressed by the professional and freindly service that I received. I needed a repair that was covered under an extended warranty. Preferred Automotive diagnosed my vehicle, contacted the warranty company and made all the arrangements with them to authorize payment for my repairs. I think that I have found all the qualities that I have been looking for in my auto mechanic, honest, professional and freindly. I have already recommended them to my friends.
The Acura Integra has been coming to Preferred since 1996. It has over 200k miles and is doing well. Our other cars have been equally well serviced. I wouldn't want to go anywhere else.
This will always be my favorite mechanic. Everyone is always kind, provides excellent customer service, and even drops me off at the metro so I can get to school without my car. Todd always explains everything that needs to be done to my car, and why, in words that I can understand. I'm a student on a tight budget so Todd always explains to me what's urgent and what can be done a little later which is very helpful. I even got a box of cookies with my last repair, what more can you ask for :-) I always refer everyone I know to this shop!!
Very friendly and welcoming, great service, for sure a five stars.
My family has taken our cars to Preferred for years and will continue to do. They take care of our cars and I am confident knowing that our child's vehicle is always in good working order.
These guys are great to work with - I brought my car in for an oil change and they found some other problems. Since it is an old car I am not sure whether I will fix the problems.
Amazing staff, more than nice. They gave me a ride home since I only had one car, picked me up afterwards and even washed my car for free. All this plus great service and lower prices than most shops. And $50 off for first time customers was a nice bonus.
As usual, Preferred Automotive did a great job keeping my 8 year old Toyota LandCruiser safely on the road!!!
I took my car (2004 VW Golf) in for a routine oil change. The guys at Preferred try to offer discounts whenever they can and are always sensitive to the cost of maintaining a car, so I got my oil changed for almost half the price! They are always so friendly and welcoming, explain any work they are recommending, and make you feel confident in their services. At the end of my oil change, they explained that my oil plug's threads were stripped and so it should be handled with care (they were mostly warning me in case I ever had to take it in anywhere else). They really do care about their customers! When all was said and done, they even gave me a free box of girl scout cookies for my continued business. By far the best garage around and I would recommend them to anyone!
Very pleased, and informative.
Excellent service as always. We're able to get us in the next day.
The customer service was good and I was treated fairly. I also like that they give AARP discounts because that is a big help with the cost of car repairs.
Quick service and usual good work.
Great service as usual
Great service as usual
Took great care of us as usual.
The owners and workers are so pleasant that it is not a hardship to wait while your repairs are completed.
Great Service. Changed shops due to poor quality at last place. Very pleased with personal touch, help finding parts, discussion about timing work to spread out charges. Great personnel.
Gary I think you made me a fan of Panera Bread. Anyway you guys were great. I enjoyed the nuggets of wisdom from all of you guys. Thanks for your service I appreciated it.
The original diagnosis was correct. The work was done quickly at a time convenient to me. The car drives significantly better and the cost was under the original estimate.
Can't thank you guys enough for the more than 20 years of consistently awesome service. Completely satisfied with my recent visit, just like all the other service visits in the past. Thank you!
Gary and Mike have been servicing my cars for many years and have kept them running for 10+ years. I now have a new Lexus but I will only let Preferred Automotive service it. They are honest, trustworthy and do excellent work. Plus, they're the nicest guys in town!
Very happy I found Preferred Automotive, excellent service knowledgeable staff awesome customer service, took my car in 1/24/14 detailed invoice by Todd the job was done on time. I had the most pleasant surprise, my car was taken and washed and returned to me clean inside and out. Thanks Gary, Todd and the team you are awesome you have earned my trust. If you need honest excellent service try PREFFERD. NesiB
Great professional mechanics. Very knowlegeable. Wonderful owners. Very honest.
Timely, efficient service and very helpful personnel. I will be back!
Gary and his team are the best around! So glad I have mechanics I can trust.
Execellent service as always
Excellent prompt service.
Great Job!!! My car feels stronger and happier. Guys talked me through each process and were nice to deal with. Prices are competitive in the area.
Courteous and knowledgeable staff. Work completed as stated and clearly detailed on invoice. Recommendations were made for other necessary work to be done.
Outstanding as always
The wonderful serice I expected and can rely on. Thanks so much
Tip-top. The car and I are always happy to come in to your shop.
WORK WAS DONE AND READY AT THE AGREED UPON TIME
Excellent service. My wife destroyed the entire front end and these guys fixed it in 3 days. Insanely fast, excellent customer service, and the car drives like new. I never write reviews but these guys deserve it.
Always Excellent service from all of the people who work there. I have been bringing my car there for 20 + years and never had a problem. They care about their customers.
I was introduced to Gary and Preferred Auto by a friend. Although no where close to the Crofton area, I still chose Preferred to work on my Jeep because I knew I would have trustworthy and reliable care. Todd was great with status updates and answered any and all questions. Plus, my car was cleaned before I picked it up. That was a wonderful "icing on the cake" for me. Great service, great people. Thanks Gary and Todd!!
As always my recent visit to Preferred Auto resolved my problems in an efficient and reliable way. Preferred Auto has maintained my Toyota Avalon since i purchased it. I have cofidence in them treating me fairly and reliability.
Great guys. Awesome shop. Definitely recommend this shop to anyone
Preferred provides outstanding service as well as customer service. I have been bringing my cars to Preferred for over 17 years. Gary and Mike always want to please their customers. Plus, you can't beat their technical knowledge. Give Preferred a try!
This is an excellent garage to have your car serviced. I am new to the area and chose this location because of the positive reviews. Everyone at this location is friendly, the repairs are priced fairly, and everything is done in a timely manner. I recommend this location to everyone, and it is the only place I will take my car for repairs, and maintenance.
Gary, Mike and their team are top notch, and have earned their fine reputation through honesty, fair-dealing and always treating their customers as they would like to be treated themselves. Their work is first-rate, they never do an unnecessary repair or replacement, and they charge a fair price for fixing it right the first time! I'd recommend them to my Mom in a heartbeat. ;-)
As always, my experience with Preferred Automotive is excellant. Especially appreciated is the indepth explanations as to problems, work required, and timing of futrure work recommended to of great benefit to planning my time and budget. Thanks guys. Keep up the GREAT work.
I received the customary treatment I had come to expect amd was ccompletely satisfied.
As usual the entire Preferred staff made me feel welcome and treated like family. Car was ready when promised and all work handled professionally. I would never take a car anyplace else!
good service as always...please remind your techs to reset oil info as I had to make a separate trip back to get reset after oil change...
Just an oil change, but I got a good assessment of the condition of the car, likely future problems, etc. All the work was done efficiently, communication was first rate. Can't ask for more.
Preferred Automotive is the only place we would consider taking our cars to for service. They are professional, very accommodating and extremely nice to work with. Gary and Mike are the best!
Good service. No fuss. Honest guys.
These guys have been my mechanics for 20+ years now, and I always trust them to be fair and honest...my first experience was as a second opinion after someone told me I needed a $2000 replacement, and they fixed it for $400. Even this trip, some routine maintenance was called for by the manual, but they checked the car itself and said, "it looks so good we can put it off until your next visit." Who does that?
Excellent customer service. Everything you've heard about this place is true. They do first class work and treat their customers with respect. I came away getting more work done than I originally intended, true, but felt I was treated with intelligence and dignity.
They were very thorough and did a great job.
As usual the service was fantastic - always a pleasure to deal with Preferrred Automotive.
You guys were ready when I dropped off my car; you completed the required service in the time frame you promised; and my car was ready to pick up as I expected. Top flight service.
As always a pleasure to have my car serviced. Before, coming to Preferred every visit was a nightmare, a hassle, and no thank you.
Great customer service. They were open at 7am, earlier than any other places. They were willing to take a quick look at the car and fix it with 5 minutes notice at the beginning of the day because the problem didn't occur until 7:15AM in the morning, and I explained that I needed my car to get to work on time that morning. They were very nice and courteous when they took my car in. They even gave me their $50 first customer discount without asking. The only downside is they're not open after 5pm or on weekends.
I had a headlight that needed to replaced. I expected it'd be quick and cheap. It wasn't, but I give you 5 stars because you told me the details of what needed to be done. Time and money seemed fine considering. I'm very glad I didn't try to do it myself !
Excellent service. When the repairs unexpectedly took longer than anticipated, Preferred went out of their way to accommodate my schedule.
So glad I found these guys
Fantastic customer service!
Work order completed with no high pressure upsells or addons. Gary and staff are professionals, car gurus .
Great service- timely, considerate and courteous.
The guys at Preferred are terrific: courteous, respectful of your time, honest to a fault, and willing to go the extra mile to protect their well-earned reputation. They do excellent work at a fair price, and will help prioritize repairs to work with your budget or cash flow without compromising safety. We like doing business with people we like!
So far very good. A few minor complaints. There are some things you charged me for that I do not recall being identified in the oral telephone estimate -- the added cost of the ethanol package and light fuel additive and dry gas. I knew that you were resurfacing the headlight glass but was not aware that two halogen bulbs had to be replaced. Maybe I was not listening carefully enough. You were very courteous.
As usual for more than 15 years, Preferrred took great care of my car yesterday. They always get it right the first time with courtesy and precision. I wouldn't hesitate to bring my car back for service.
It is always a great experience when you go to Preferred. I have been bringing my cars there for over 17 yrs. I don't know how many people can say that about their automotive shop. Preferred has outstanding technicians as well as customer service. Once you go to Preferred, you will not go anywhere else.
Excellent service and job was fixed right the first time.
Thanks! Appreciated the ride to the metro Todd.
The team at Preferred is always excellent.
Still have slight metallic noise often when making right hand turn. No big deal as it has been there awhile and no worse. Otherwise all fine.
Always a great experience! Once you come to Preferred, you will never go anywhere else.
Honest as always. Car is running great. Thank you.
excellent service, as always.
I just plain like these guys and they provide very professional service.
A dashboard light turned out to be an issue covered by warranty. Preferred printed out the manufacturer's warranty info on this issue, explained it to me, and said they could do the work but they would charge for it but recommended I go to a dealer for the no-cost repair. Helpful and honest. How often do you find that at an auto shop?
I like that Gary always tells me in detail (that I can understand) what was wrong and what was fixed. Been going here for years.
Thank you for taking in my car when it needed the alternator replaced and getting it back to me the same day. I appreciate it....would have like to not have incurred the expense, but that was not on you. :-)
fine job Wednesday -- thorough and on time, as promised!
very professional. helpful. wonderful experience.
Great and fast service. Reasonable prices. This was my second time with them and I am very pleased.
Excellent service! Went there with 1994 Honda Accord for fixing and state inspection. They were very nice and repaired all faults with good cause and showed me the problems before fixing it. Managed to save the rest of the exhaust system to fix a hole in the middle section. Will stay at this place for further service.
Preferred Automotive did a spectacular job on my car. They were very knowledgeable, helpful and kept the entire experience hassle free. They fixed my car in less than a day and returned my car with complete interior and exterior detailing and a new headlight, at no extra charge. I will definitely be back! Thank you!
Great service. Trustworthy guys. I hope I just found my new mechanics
Excellent service by friendly, knowledgeable and honest staff. I won't take my care anywhere else!
I received amazing service from experienced highly trained individuals and they made my day! I will definitely return and refer others.
Very attentive, responsive and patient. Looking forward to a long relationship.
As always, very thorough, finding problems unknown or suspected by owner before the visit. Very helpful and pleasant treatment by everyone.
I wouldn't trust anyone else to repair my car!
Brakes suspicious 2 days befor out of state trip. i'm new in town; got Napa dealer number from old repair shop in NY state. Preferred Auto took me on short notice, knocked themselves out finishing an extensive repair on time for my trip. Also explained all needwd work and produced defective parts for inspection.
New in town, brakes acting up 2 days before out of state trip. They took me on short motoce,knocked themselves out getting iextensive job done in time for my trip. Also explained all work and produced defective parts for inspection.
The guys at Preferred Automotive really know their stuff! After going to countless garages trying to figure out what NEEDED to be done to get my car back into tip-top shape, the guys at Preferred Automotive were a breath of fresh air. They explained all the possible repairs that I would need and how much they would cost, then they worked with me to decide what I could afford to do at the time. I got my car back really quickly and it's running like new! I would definitely recommend them to anyone I know and I will definitely be bringing my car back to them for work in the future!
I was satisfied with the service provided in the time frame estimated.
As usual Preferred Auto provided outstanding service and repaired my vehicle promptly and charged a fair price.
As always, first-rate service. I wouldn't think of going anywhere else. Gary and the team are highly knowledgable, trustworthy and friendly. As long as I have a car that's not covered by a service warranty, I will go to Preferred.
As always, the work, the service, and the personal touches make Preferred Automotive the premier Staunton service provider in. Montgomery County p
Gary was able to get a new battery to replace the old one, which had stopped working in the middle of the day, when I was out for my lunch break....
Reasonable prices, fast service, and a very courteous staff.
All work done as expected. Kept me informed of work being done. Great job!
Prompt and thoughtful service with my Maxima power steering issue. Chose the less expensive option offered, which worked. Appreciate detailed explanation of work done.
Good job. But who are those two guys sitting at the counter? Probably could be replaced by a
Just an oil change, but I was in & out in under 30 minutes.
Once again had a great experience with Preferred Automotive. I can always stop by when there is a problem with no questions asked. They went out of the way to find the right part to fix the problem.
Preferred Automotive always makes the time for its customers with prompt and excellent service. They also provide much needed advice about the need and timing of future maintenance on your car.
As usual service was excellent. Gary, Mike and the rest of the folks at Preferrred are truly professionals. They do a great job and help out in any way they can. I highly recommend Preferred Automotive.
Car runs much better. Thank you for following up on my vague sense of unease with the ride and doing a wheel balance and alignment.
As always the guys at Preferred did a great job. They are very informative on the services that need to be done right away and how much life is still in other recommended things. Keep up the great work guys and we will keep trying to push people your way!
Thanks guys for taking care of the Crown Vic I appreciate it.
Thanks guys for taking care of the Crown Victoria I appreciate it.
I have been taking my vehicles to Preferred Automotive for over 5 years and the level of service is always first rate. Their prices are competitive and they always deliver the vehicle when promised.
Honest, great work, done quickly. I've been to good mechanics, I've been to mechanics that were fast and I've been to honest mechanics. But I've never been to one that was all three.
Solved my problem on the same day. Decent price. I was very pleased.
Excellent service as always--quick, accurate, fixed the problem, reasonable cost and friendly service. thank you!
They got me in quickly without an appointment and they had great customer service. It was my first time and I will definitely be back.
Friendly, helpful, and dependable service
Very quick diagnostic and repair. Always friendly. Nice to know they're trustworthy.
You will always have a positive experience at Preferred. I have been with Preferred for over 17 yrs and haven't looked back for one second. Gary and Mike are extremely professional and very nice. They have become an extension to my family. Please try Preferred! You will not go anywhere else.
I was extremely satisfied with the job
I have been a client of Gary and MIke's since 1993. They are not only wonderful folks to work with, but their integrity is second to none!
They are honest, quick, clear, and very very good. I highly recommend them!
Always a good experience working with Gary and Mike and now Kyle
You are still up to your usual high standards. An extra plus which I have come to expect is how friendly and approachable everyone always is. No one ever is negative about my questions or my descriptions of a weird sound. Many thanks
Thank you, Gary, Mike, and crew.
The problems and how to fix them where explained very clearly.
Looking for an honest mechanic? This is the place! I brought my car here after the Honda dealer recommended a $400 job to replace a "cracked" part. Guess what? The guys at Preferred said the part wasn't cracked at all. I am never going back to the dealer!! What a pleasure to find a shop that is clean, courteous and honest.
We've been taking our cars to Preferred Automotive for over 20 years and always get great service. Would never take our cars anywhere else for service!
Good, friendly, and timely service -- at a reasonable price. Best place to get a unbiased assessment of what repairs or service your car might need.
The Preferred experience is always superior. My whole family uses them.
Great service as usual.
The owners were very helpful and pleasant to work with. I think they did an excellent job and they seemed honest and knowledgeable. The waiting room space is adequate, with coffee and donuts provided (nice touch). The time it took is my only complaint. I had an appointment to have new tires put on and aligned, and I arrived exactly on time for the appointment. The job took 2 and 3/4 hours while I waited, which seemed excessive to me.
Excellent service received - repair was done on time and at the quoted cost. The amount was less than the other shops I called. Highly recommended!
Great service, as always.
Prompt and excellent service at a reasonable price. As always. The team also made appropriate suggestions for future needed work.
I had a wonderful experience at Preferred Automotive. They were all very helpful, they took good care of my vehicle, and their price was affordable.
I took my 11 year old car in for an overall inspection by Preferred Automotive. They checked the breaks, hoses, belts, etc. The only problem that was identified was a faulty windshield wiper motor (that I was already aware of). The final outcome: I came away feeling confident that my car was in good, reliable running condition and it was done at a very reasonable cost.
Prompt response and great service.
Love you guys. Always do a great job. Friendly and efficient.
You guys are GREAT! No up-sell, no BS -- just great first-class service. Thank you!! Finally, a shop I can trust and know that my vehicle is in the best hands.
Completely satisfied. Totally happy. All the folks there were professional, cordial, and easy to talk to. Had a MAJOR coolant leak on an Isuzu trooper that I had just purchased. I found Preffered Automotive through a search engine on my phone. All their reviews were positive, so I gave them a call. From the first conversation I had (where they had me try a couple of simple fixes) through their breakdown and diagnosis, to the completion of the repair, they were straightforward and honest with me.
I dropped my car off in the evening after noticing a chemical smell. The Preferred team assessed the problem and made the repairs that day in a very timely and efficient way. I picked that car up late that afternoon and the car is once again running well.
This was my second visit and once again I was very pleased.
Car issues are explained clearly and they don't haggle their customers to make money on unnecessary repairs. And a big plus: it's nice to support a local family-owned business instead of a large dealership.
As always great customer service. I had an unusual problem this time - Automatic Level Control - and they were able to handle it (except for a reset I have to do at the dealer on the control board).
Love, Love, Love Preferred Automotive!!!
Excellent and honest service
As always for the past 20 years, Preferred does a great job. They are always courteous and do what they say they will do on time.
Once again I got excellent service.
As usual Preferred Automotive and everyone there did an outstanding job.
My Preferred Auto experience is always a delight! I enjoy seeing you guys and meeting Kyle....
It could not have been better! I posted on Facebook hoping more people could contrast the usual milieu with Preferred. I wish you well and expect to see you again.
Always a pleasure to bring my cars to Preferred. Their professionalism and attention to detail can't be beat. I have been with them for 17 yrs and have never looked back. Please bring your cars to Preferred and you will see the difference.
Very skillful mechanics.....
I really trust these guys and my car drives like a dream.
A great shop to keep your car running like new. Competive pricing and top notch mechanics. I took my 1999 Toyota Camry for check up and repair. They were able to diagnosis the problem and fix at a reasonable price and timely. I highly recommend this shop
Great service they stayed open late just to finish the work on my car.
Everyone at Preferred couldn't be more helpful or nicer - not only are they timely but offer you a ride home. The entire group is always professional and handles my care expertly and they handle me with care and courtesy which is pretty rare these days!
Fast, honest, quality.
I've been a customer of Preferred Automotive for over 10 years and know that both Gary and Mike will give me the straight scoop on protecting my cars. The Mechanics are first rate. I've dealt with other shops in the past but it's Preferred that get's my business today, because I trust them.
as usual, terrific service!
I was a little disappointed that my appointment had not been confirmed when I brought in my car, but the guys didn't make me wait too long. Plus, I'm able to relax in nice chairs and wait if need be.
Excellent service as always :) thanks!
Outstanding as usual. Professional, caring, etc
Was able to schedule needed repairs quickly and in time around my hectic schedule!
Great job. Thank you.
Professional, explained what was required to diagnose my transmission problem. Than explained exactly what was necessary to fix the problem.
Had excellent service and the employees went above and beyond to validate services rendered.
expert, responsive service
I have a 2door Ford Ranger 1997, I am really pleased with them. This is my first time using them, May 2013. My truck did not pass inspection in Washington, DC where I live. I took my truck to first mechanic around my way they thought they had found the problem but engine light came back on and I took my truck through inspection again and it failed again. So I was frustrated and I went shopping around on the internet for a good mechanic and found these guys.I decided to try them and they actually found the problem,it was the sensor. They have a very pleasant staff and treated me well!!! They even gave me a ride to the twinbrooks station so I could go back home by subway. I will take my truck back to them again!!! I would suggest to anybody please try them you will not be disappointed. They are honest and very good at explaining what is wrong with you vehicle.
Dropped my Toyota off the night before and it was ready for me next early afternoon.
Two or three years ago, I moved and stopped going to Preferred Automotive for maintenance and repairs of my vehicles. When I moved back in the area, I remembered the quality of customer service and care I received in the past and immediately started taking my car. The warmest people ever. They treat you like family!
Excellent service as always, tnx Kyle and gary
Absolutely competent and friendly, as usual.
An overall great experience. Confirmed unnecessary work recommended by dealership and offered some good alternatives. Timing belt and other work was done. Saved 2500$In comparison to dealership.
As always, fast and reliable service!
Thank you, it's not easy getting used to a car, Yet i've had a drivers liscence since my 16th birthday!
As always, excellent customer service and top notch performance!
The team was very helpful and responsive! Always willing to answer questions and update me on the progress of my repair. They went above and beyond to track down the part I needed and fix the car in a timely manner.
friendly,knowledgeable,courteous staff.has to be one of the areas
As always, Gary and the staff were quick and did the job needed to a tee. It was just a state inspection so I knew it wouldn't be a hassle and they were done well before they had anticipated. Thanks as always, this will always be our place we take our cars.
Everything was great. Thank you!
I was referred to Preferred Auto. over 25 years ago. Another shop said I needed to spend over $350 on brakes and I questioned it. Gary and Mike examined my car and said I did not need that work. I have been going there happily since that time and would not go anywhere else. They are knowledgeable and trustworthy.
It was a pleasure to be treated so well. The customer service was great.
Honest, up front, and fair. Great to work with.
Excellent service from friendly, qualified, honest staff.
knowledgeable, friendly, courteous,staff; an unbelieveable ability
The service was excellent. Staff very friendly.
It was great as usual.
customer service is without a doubt the best in the area.the shop is well organised,on time always.the shop personel is knowledgeabel
I can't say enough great things about Preferred Automotive. The amazing work they do is only matched by their integrity and welcoming nature.
I received updates on the service via text and emails. Very convenient location near metro. Courtesy and attention were excelent.
car was given a thorough maintenance check; I have confidence that a complete,professional job was done, including one serious safety item that was corrected;
Thanks for the hospitality! It is always nice to work with y'all!
A great job as always
The crew at Preferred Automotive are first rate. I have never had a bad experience.
I have been 100% satisfied with the repairs and service I have received at Preferred Automotive. The staff is friendly, helpful and knowledgeable. I feel they are honest and their prices are fair. When I leave there I feel confident that my vehicle has been repaired correctly.
They were excellent in service.
The friendly staff and excellent service make me a repeat customer! I won't take my car anywhere else in the DC metro area. Thanks Preferred!!
They fixed two problems on my old car effectively and expeditiously. They also explained how best to go about another problem that was earlier inadequately handled by the dealership. Throughout, they were extremely courteous and professional.
Service was fast and efficient. Personnel were polite. Overall excellent
The guys here are always very friendly and willing to take the time to explain to me what needs to be done with my car and why.
As always, Gary, Kyle and everyone and preferred was great. Just recently relocated from California last fall and we have had some car needs quickly. They always listen to what is going on and keep the customer first. As long as we live in the DC Metro area, this WILL be our automotive repair place. THANKS AGAIN GUYS!!!!
Overall I had a good experience. I would have my car repaired at the Preferred Automotive shop again. The service was good, and everyone was very friendly.
After dealing with another, less than honest, automotive shop, it was wonderful to do business with Preferred Automotive who was completely above board and honest. Thank you for the great service you provided.
Cara runs much better now. Thanks guys!
I will only bring my car here. They are amazing, honest, helpful, and wonderful. I can't recommend Preferred enough.
Outstanding Service-had rear tie rods replaced and other stuff that goes along with that and oil change.
Service was done as promised, and all issues were explained very clearly. Service was done in the time frame requested.
Excellent as usual
Service was excellent as always!
The team at Preferred repaired my Ecape and helped me make a successful trip to Nashville! So glad that Kyle is there! Thank you so much, Nola
Great experience as always. They are experts in their field, and most importantly they are honest. I highly recommend giving them a chance to prove it.
They took care of my problem as usual with great service. Five stars - honest, reliable, they are the best.
The guys were honest and friendly. Despite the not so good news about my car they provided me with options to choose from.
Service was great.
The service that I receive each and ever time is great. The technicians are always nice to me. They do great work.
As always, Preferred Automotive does a fantastic job by giving great advice and providing professional service!
Service performed in a timely manner. Excellent feed-back and follow-up. Courteous personnel.
You guys are wonderful. The old Subaru sounds and acts like NEW. Thanks so much for all your kind attention to detail.
As usual, your service is fantastic and completed as promised. You always make the customer the most important person in the equation.
Highly recommend Preferred Automotive not only for their high quality work, but also for professionalism and ensuring that customers are well informed about the mechanical problems they are facing. I've never visited a shop that is clean and the mechanics are polite and courteous; they don't try to deceive you into unnecessary, over inflated, costly repairs. My last visit, I didn't get they work they suggested because the cost of repairs were greater than the value of the car; no fault of Preferred, I just decided it was time to purchase a new vehicle.
Preferred is the best automotive shop that you will ever find. They are professional and customer oriented. Everything is fixed the first time around. Please take your car there and you'll see what great service is all about.
consistent attention to detail, and quality workmanship.
Excellent service, as always.
They are provide excellent adventure service.
Excellent service. The shop was helpful in getting me to and from the Metro station while the car was being worked on.
Took car in because hood wouldn't open. Also had oil change done at the same time. Outstanding service and professional as usual. Best place ever to feel at home.
As usual, perfect service this past Wednesday from Mike, Kyle and Fred!
Excellent service and helpful recommendations for additional work needed.
As usual they helped me plan for the proper time for the job to be done, kept me updated on future needs of the vehicle and let me know when the job was finished. After many years of service at this shop I can recommend them without any reservations.
Great guys, great work, reasonable rates. Professional and polite.
Just had my second service/repairs with Preferred and can't say enough great things about them. Car is doing great, runs like NEW! Thanks again
As for the last 24 years I have gone to Perferred Automotive and my last appointment 01-14-13 was as rewarding as the last - There knowledge of current advancements keeps my vehicle up to date and perfoming as thou it was new. Gary and his staff are very professional and are outright nice people to do business with. I have never questioned their diagnostic diagnosis - Heck they even went and had my car washed - Thats service!! Thanks Gary and company
The people at Preferred Automotive are very knowledgeable and understanding of cars. They are a great resource for your auto services needs. However, it is in my view quite expensive. You definitely pay a premium for the service. Also, you need to schedule oil changes a week in advance and may need to keep the car there more than 1 day depending on their schedules. Still, the knowledge that you have an honest mechanic is worth these extra hassles. Would definitely recommend.
Aalways great to come over. The coffee, TV and wifi helped make the time go by.
The rave reviews are well justified. This is a first-class operation, with excellent service and reasonable prices. Gary McKee is a pleasure to work with and, like Click and Clack, extremely knowledgeable about cars. A terrific experience.
Excellent service as always.
It was great, I was very pleased.
Work was done very well, and several problems were pointed out.
Gary and the staff at Preferred Auto are great. They always answer any questions we have over the phone and seem to have the best in mind the customers. We just relocated from the west coast and have had to visit them twice already for some random things. We will definitely be staying with Preferred for all of our vehicle needs from minor oil changes to the biggest of Jobs. Thank you Gary and to all your Staff.
Okay. Problem was not solved initially, and I had to return the car for more work.
Wonderful, as always!
Customers since 1992. Wouldn't go anywhere else. Trust and value Gary's & Mike's expert advice, which has kept our 10+ year car running like it is new.
Anyone can be really good once. A few can be good repeatedly. It is really unusual to find people who are caring and great over decades.
Courteous, responsive to your concerns, always do what they say they will do and within cost estimate, car now runs like a new car. Fabulous!
My first visit went extremely well, and I look forward to visiting Preferred for all of my car service needs. I brought my car in for a routine service. Gary walked me through everything that they would do, how long it would take, and how much it would cost. They delivered what they promised on all counts. I particularly appreciated Gary's explanation of how they would determine whether certain services were necessary, many of which in the end turned out not to be required.
Repeating what I've written once before, the technical competence and customer service at Preferred created a very high standard.
The staff at Preferred Automative were friendly and courteous. They followed through on what they committed to and at the end of the day they have a very happy customer! Will be back!
they were clear about what will be done. good customer service.
Very personal service. With older cars, Gary, Mike and Sean all try to help to prioritize what NEEDS to be done, what should eventually be done, and what is "recommended" service.
Friendly service. Above all else, the education about what is done, recommended and why is stellar. I am a first time customer and I will return.
Everything was fine!
prompt courteous service and great doughnuts
This one was routine, unlike some of the problems recently. Everything done well. I would prefer boring like this, but I am so grateful to have you all available when complex issues arise.
these guys were great. Gary was very good about keeping in contact with me and letting me know what was going on with the car. we are new to the area and feel lucky to have found a place we trust and will definitly return to for car issues, big or small.
Great service! Always very friendly and they explain what work they are going to do ahead of time. Also great at letting you know what service needs may be coming up soon for future planning.
I am highly satisfied with the customer service orientation and technical competence of Preferred. I will undoubtedly return when service is required for my cars.
I went to them and they were patient and explained everything to me. Provided estimates for future service. Easy to understand and provided excellent work. Will be going back!
Gary, Mike, and crew at Preferred Automotive are the best. I have been taking my autos there for more than 20 years. They're honest and pleasant, and they go out of their way to be helpful.
My car needed a check-up, I waited till my car was ready. They had a great service and they let me know what I can expect in the future.
I keep coming back to Preferred Automotive not only because they keep our 2 cars in tip-top shape, but because of the excellent customer service. My husband's Subaru needed 2 days of service, but Gary made sure I could drive the car home the first night so I wouldn't have the expense of the rental car. Plus they drop me off and pick me up from my workplace, which is a few minutes away. I love these guys!
I think the guys are great and show real concern the well being of his customers.
The guys fixed my leaking transmission and kept the price within the estimate. I am glad the environment will be saved from my slow drip.
Needed a bunch of work on a 2000 Nissan Maxima. The shop gave a very detailed and thorough estimate and was up-front about all costs and the timeframe. The work performed was very high quality and the repairs were done quickly. The only knock against the shop was cost, but I've often found (with mechanics) that you get what you pay for. I will go back to this shop when our other two cars need work.
We've been going to Gary for about 3 years now - and unlike any other shop I've been to, you always feel confident that Gary & his staff will take care of you and are transparent throughout the whole process. As much as having car trouble is a pain - it's always a pleasure to come into Preferred.
thanks so much for making time for me yesterday and for your speedy, careful service, as always.
This shop was recommended by a colleague for great customer service. I was extremely pleased to be greeted with a warm smile and a great cup of coffee. My car was treated just as nicely. The prices were reasonable and the and work was completed in a timely manner. I will definitely use your services should I need too. Thanks to the great technicians!!!
As usual great service, I am always confident when I bring my vehicles to Preferred Automotive
Excellent and efficient service, as always.
For the last 14 years Preferred has been repairing/servicing my vehicles. Last year my truck's service engine light came on, Preferred discovered that I needed a new computer. Sean, the service representative, contaced the dealership and made all the arrangements for me - all I had to do was drop it off and pick it up. The repair work and service is excellent at Preferred. I would never take my vehicles anywhere else.
Preferred was the ONLY shop to correctly diagnose the problem that was keeping me from passing my emissions requirement. Kudos to Gary and the superior mechanics at Preferred!
Great work and service, as always!
Courteous and prompt service and I'm pleased with thier honesty.
You always do a great job. Thanks alot for taking the time to help us keep our vehicles in shape.
took me quickly. did the job. charged me what it should cost. what more do you need?
It is always a pleasure to do business at Preferred Automotive. The guys there are professionals, they keep me informed, and get the job done right! Not to mention the door-to-door service they provide so I don't have to get someone to take me back to work!
lub/oil change and the replacement of the air and cabin filters was completed within a short period of time, which I always appreciate--great that Preferred sets an appt.
I had a nail in my tire. The tire was repaired in a timly matter.
I took my Infiniti to Preferred Auto for brake repair. Like most I was preparing for the worst, Pads, Rotors, Calipers, adjustment here adjustment there.etc.typical garage up-sell. I was surprised when I received a call from Gary stating that I didn't need brakes at all.. matter of fact he tells me I have 80% on the front and 10k on the back brake. He could have easily told me the back needed replacement. Instead we changed out the brake fluid and did a radiator flush. I'll go back to this shop for future repairs they are very professional, knowledgeable and prompt.
Taken my car here for quite a few years now, and the consistency and thoroughness has never changed. Very professional.
I live out of state, I don't have time to diagnose or correct my elderly parents cars. I heard about Preferred from friends and have sent my parents to them many times. The have corrected every problem we have had THE FIRST TIME. Shop around if you like but if you want to avoid wasting time bringing cars back for the same problem just take it to these guys.
The service was great! The explained the issue very clearly and took the time to make sure my Car was safe to drive. I will use this place for service more often.
They did a good job with my car. Nothing could have been done better! I would highly recommend these people.
I have been bringing my cars to Preferred for over 15 years and have never thought about changing. The owners are extremely personable and gets the job done correctly the first time. My cars are maintained impeccably. Please give Preferred a try!
I've been using Preferred for all our cars for the past 18 years, and have consistently been pleased with the level of service, the attention to detail, and the value received.
It's with great pleasure to let you know how completely comfortable I feel bringing my car in to be serviced at Preferred Auto. Routine services, as well as, "needed" services are always handled in a very professional manner. I never question what the guys tell me needs to be performed as they don't push you whatsoever and, most importantly, they advise what is critical...and what can wait. Way to go team!
Always diagnose the problem and fix it! Great team, very reasonable costs!
As always, the service that Preferred provided this week on my Honda was excellent in every way. All these years later, I continue to be a more than satisfied customer!
As always the staff at Preferred Automotice provided excellent service. They found the problem and had me back on the road the same afternoon.
I am impressed with the follow-up customer service of the shop (A ++). I was not satisfied and felt unfairly charged for an estimation during an appointment. In a follow after two weeks, the owner Gary communicated his position very transparently (unfortunately he was not in the shop when i went there) and took appropriate steps to fix the issue. The only reason I am giving 4 stars is I didn't take service yet and would not be the right person to comment. Hope I won't have anything wrong with my car soon, but if I do I will definitely visit again. Thank you.
My family and I have been doing business with Pref Auto and the McKee family for years.
I am very pleased with the work and the professionlisum from Preferred Automotive. Sean did an outstanding job ful filling my wishes.. I highly reccomemend them..
I brought the car in with noise problem when I made sharp turns. They found the problem and corrected it without needing any part replacement. They patiently explained to me the problem and check the status of the car fluids. I strongly recommend this repair shop.
Thanks for all your excellent work, your attention to detail and our concerns. Always friendly and helpful.
New to the area, car broke down on a Sunday before my first week of work. They turned around the repairs quickly enough that I only had to walk/take public transit for 2 days. Customer service was really good.
Being at your shop yesterday was, as usual, a great experience -- almost fun if one can count on sitting in the chair for four hours fun.
Thanks, guys, for trying to accommodate my difficult schedule. You fit me in yesterday when I had a bad tire, but could not get there until 9. Straightforward work at reasonable prices.
My experience has been good with this shop. They made a mistake once and cleaned it up on their nickel. Their work is top notch and their prices are reasonable. They pay attention to the problem details. The same guys have been there for a while.
Honest, quick, and thorough service. Will ALWAYS have my car serviced at Preferred Automotive.
Along with the good work that they do on your car, waiting is even made to be fun. Good coffee, good doughnuts, and a family atmosphere.
as usual,Preferred did a great job...I've been a customer for at least twenty years...never had any problems...they do the work on time and are cost effective.
You guys are terric and did a great job. I just want to thank you guys, I really appreciate it.
The reason why I keep coming back to Preferred Auto is because
After 25 or so years it gets boring to keep repeating that your service is first rate. But it happens to be true.
Outstanding as usual. Professional and present.
We have been receiving excellent and friendly service for over 25 years. We would not think of going anywhere else. They are competent and honest.
Always willing to work with the customer, excellent work in replacing front end - struts, brakes, etc., rides like a new car now! Thanks!
nice good for repairing mechanical problem
Excellent Service and great work on my Vehicle.
Honest shop, passed my MD inspection in one round. Use this shop if you need a MD inspection done.
The service was quick and efficient as usual.
Overall, it was a very good experience. They are very nice people who are willing to explain to you what is going on and show you what needs to be fixed. This helps me trust them alot more when I see what they are talking about. It did take a few days to get my work done so that kind of cramped my schedule, but I am willing to wait to make sure the work is done right too.
I brought my car in for scheduled maintenance and I'm SO glad that I brought it to preferred automotive. Sean took AWESOME care of me. The perfect blend of professionalism and personality. He explained everything that was wrong and Greg fixed my car so it's running like new. They earned my business even before I was a paying customer as several months ago my car was accelerating when I hit the brake, I brought it in and they checked it out for me pro bono. I now know where to take my vehicle to keep it on track. Thanks guys!!!
Preferred Auto's attention to the service record is keeping my Toyota in excellent running shape after 10 years and 97K miles
Prompt, reliable service at a fair price.
Exellent service as always. Will always use them.
It was my first car repair. I bought my car with 15000 miles. Over the year it came up to 24000. I need to get done an alignmemnt and checked the brakes. I got a phone call before any maintanence was done with full inspection of my car. The previous owner didn't take care of it. So none of fluids were changed as well as back brakes were unlocked. I got a reasonable price for repair with a good timing and no pushing to get it done immidiately. It was a recommediation which would save me money in a future and prevent braking the car in a middle of the road. Brakes were fine but the battery was dying. GARY who was working on a car used a coupon for me. I am very happy with the service I got and definitely coming back for any other issues in a future
This visit was just for a routine oil change, but Gary reviewed our entire service record to make sure no service was do or need to be scheduled. It was a pleasant, although very short wait for my car to be finished.
We recently bought a used car, and this was our first time having it assessed. Smooth as silk.
The staff was courteous and thorough. Service was excellent. Communication on all recommended services was clear before any work was done. Estimates were fair, and work was completed in a timely manner. They gave me the 1st time customer discount without any paperwork and threw in a free car wash (I had a major overhaul). Would highly recommend!
Excellent as always. ty boys
These guys are the real deal. Genuinely professional, honest, knowledgeable, friendly, courteous. Integrity in car service is not an oxymoron here! Wish I had found you 90,000 miles ago but I know I've got the right place to keep my Prius in top condition as long as possible, and every future car as well.
I took my 2000 Camry in for it's 130,000 mile servicing and a problem with the brakes. Because of the combination of a good car and Preferred's good service it drives like it just came off the showroom floor.
The service was excellent, as always.
This is a return visit for me and, once again, you excelled. A friendly greeting, immediate service and a key tag for $5.00 off every oil change for 3 years! Sean (sure hope I spelled that right) was wonderful to one and all that arrived - even letting clients add to services despite a busy day in the bays. You are always delivering true "old fashioned" customer service. You have a customer for life!
Simple oil change, but got in and out quickly. Price was right, especially for syn oil. But Gary gave me honest advice for next time I decide to use syn versus regular oil, and why I can't revert back to standard. Darn -should have asked them from the start.
I love the service I get, everyone is very friendly and their work is very realiable and trustworthly.
We researched automotive repair shops in the area and read many great reviews about Preferred Automotive. We decided to bring our car in for our air conditioning problem. We needed to go out of town and they tried to meet my deadline. I appreciate the great customer service and the work was done well at a reasonable price. They even took my car to be vaccumed and washed. We will return!
If you are looking for a shop to get your car serviced, look no further. Preferred is an outstanding shop with outstanding owners and technicians. I know that after my car has been serviced at Preferred, I will not have the same problem again. The owners of Preferred are delightful and will do everything they can to make your experience at the shop a great one.
Took my RAV4 in for scheduled service. What needed to be done was performed quickly. Greatly appreciate their professional input on what needed to be done and what could be deferred.
Great service. Always explain things clearly before repair.
For the umpteenth time Gary, Mike and colleagues saved the day. They went out of their way and inconvenienced themselves so that we could have our car on time. The Heppel family is very grateful (again).
Always great service. Thank you.
As usual their customer service was excellent. They found a major problem and suggested I ask the dealer if it was covered under the warrenty; which is what happened. After 20 years of experience with them, I'm still glad they are my garage.
Thanks for the inspection you guys were great
Reliable work. Very satisfied. Car feels great to drive now.
I recently took car in to have some engine leaks fixed. I originally took it to another service station, which indicated I would likely be on the hook for ten hours of labor just for them to diagnose the problem.
These guys are great. They treat you like family! They get me in quick. Fix me up and get me on my way fast. All at a fair price. Highly recommend trying them if you haven't done so yet. You won't be disappointed.
As usual, my experience at PA was excellent.
We have been going to Preferred Auto for over 20 years. A friend referred us. Another dealer said we needed to spend hundreds of dollars for new brakes. Preferred Auto indicated our brakes were fine. They keep up with the latest advances including the special oil needed in our Prius. Before buying a used car Prefered Auto checked it out. We would not go anywhere else.
Very good service. I know when I call to get a straght answer.
They're quick, prompt, honest and do a great job--they're also nice guys. What more could anyone want?
The service was great, as always.
I brought my car in the other day and not only did they do a great job fixing it, they charged me a quarter of what any other mechanic would. I started going to Gary and Mike some 20 years ago and not only do I trust them but I consider them family. They don't just care about the vehicle, they care about the owner.
Technicians were able to quickly identify a problem and resolve the issue correctly. I appreciate the speed, courtesy, and honestly of this shop!
IT'S ALWAYS THE SAME RESULT.............PERFECTION!!!
They provide quick efficient service. They did not try to sell me anything more than what I went in for. Great service!
Our car was near the end of its extended warranty contract, and we called and spoke to Gary at Preferred Automotive. He said "bring it on over" and I did. It wasn't just a matter of them finding what needed to be done and doing the work well, they handled all the contact and paperwork with the extended warranty company. Our car was brought "up to spec " before the extended warranty contract expired, it was hassle free to us, and because they did everything in compliance with the extended warranty company we got a bill for "Zero" when we picked the car up. It was a pleasure to be so professionally dealt with from beginning to end, I definitely recommend that all our friends and family go straight to Gary and Mike at Preferred Automotive with all their automotive needs!
I've been a customer of Preferred Automotive for many (20+) years. Our experience with their mechanics and management is exemplary. They know my cars better than I do and always let me know what I need to repair/maintain now and in the future so I can prepare for the upcoming service. It is painless - especially since they will get me to the metro and back when I drop off the car.
http://www.asus.com/I have been searching for years for an automotive repair shop I can trust and I hit a home run with Preferred. Mike told me exactly what was wrong with my car and gave me a fair price to have it fixed by one of their top notch mechanics. What a relief knowing as a woman I can get my car fixed without any concerns. Thank you all.
Your mechanics were obviously in a rushed situation (hubcabs forgotten to be put back on -- noticed by mechanic before I did, and oil life forgotten to be put back to 100%), otherwise everything is fine, it rides great!
The new starter motor (rebuild motor because of age of my car) went out within 10 days of installation. Gary, Michael, and Sean took care of everything including the rental car cost while repairs were made. I also thought my muffler had gone out but they were able to fix it for the low price of $100. Apparently, I had hit something in the road and it had torn the muffler up and broken a bracket. As always, thanks GUYS!!!!!!!!!!!!!!
As always, great service/great people
Assistance was excellent. Brake and steering flushes were done in less than the two hours forecast. A small brake light was our; they replace both after getting to them which took a half hour but they only charged for the bulbs. Then they vacuumed the inside and washed the outside at no additional charge.
I have been taking my jeeps to Preferred Automotive for a few years now. They have been excellent providers of honest reliable service and at times when an issue may have risen that required a dealer only service, they were always available as a second opinion for advice. They are always on time and great to deal with. All around probably one of the best if not the best shops I have ever been too. Would recommend them to anybody
I made an appointment at 9am but heard that one of the mechanics got sick so oil change might be delayed. However, they tried the best to get it done as soon as possible while I was waiting in the office!
As usual, the guys were right on the ball - detecting situations I needed but hadn't known about before I went in - like a battery that was on the edge of failure.
I continue to experience great service at Preferred Automotive. I always get an honest assessment of what needs to be done now (versus what should be done eventually). I never feel pressured to do more than I can afford, and always appreciate the freebies (e.g., car wash, vacuum, oil change, etc.). I'll keep coming back.
I was so grateful and impressed at the level of customer service. I will always use Preferred Automotive from now on.
Mike and the guys took care of the routine quickly and provided good advice on issues they noticed. I've been having them do the work on my vehicles for years.
I am new to the DC area and needed a mechanic to fix my Jeep Wrangler. Mike, Gary and the guys at Preferred Automotive are top notch. After much research I'm glad I found them. They were highly competent, highly professional and do very honest work at a fair price. They also took the time to explain the nuts and bolts with me. These guys are those rare mechanics that you wish everyone was like; you know back in the day when you could trust your mechanic to do the right thing.
Preferred Automotive delivers what we are all looking for - they deliver honest assessment and skilled service tailored to our needs.
I went for an oil change and Preferred Auto discovered a screw in one of my tires because they checked the air pressure. We have been coming here for over 25 years for honest excellent service. We started using Preferred Auto through a recommendation. We previously had some work done at another garage whose mechanic said we needed to spend hundreds of dollars to repair our brakes. Preferred Auto said it was not necessary.
As always, I was very pleased with the service at Preferred Automotive. They do a professional job, keep me informed about what is being done, and they are very pleasant people!
Again job well done. Part put in that day. Always extremely friendly. I continue to recommend Preferred Automotive to others.
Give my car back always on time, always do to perfection what they say they will do, the cost is always reasonable and they are always great folks to work with!
Gary, Mike, Sean and "the guys" keep my car healthy and running smoothly. Thanks, guys.
We have always taken our cars to Preferred except for new car warranty issues. Gary, Mike, Sean and crew always do a good job. I am very pleased with the excellent work that they do on our vehicles. Now that our son owns a car and takes it to Preferred for service I know that his vehicle will carry him safely for many miles. Thanks!
After having one of our cars serviced at Preferred Auto, we brought our second vehicle in for pretty extensive repairs. We found the staff to be extremely courteous, straightforward, and provided us with an education about the problems the vehicle had and what options we had to repair/replace parts. They provided a rental vehicle at no cost to me. I only gave 4 1/2 stars because I find that I have to call them to find out the status of my car (rather than them calling me, as they said they would). But that's a minor concern, given that they provided a rental car for the duration of the repair. I'll definitely use them again.
All aspects of the job were as planned; discounts applied and work complete on time and as estimated.
Went in for my regular service and Mike, Gary, and Sean told me what was due and let me choose what I could have done on this visit, which items made sense to do together and what I could postpone. No hard sell, just common sense. I really appreciate them!
Outstanding as always. Thanks for the wonderful service.
These guys are like the Boy Scouts of the automotive repair world! They are the place we always take our car for repairs, and we will certainly continue to do so.
I discovered a dead battery at 7 AM, called Gary and by 8 AM, a new battery was installed in my driveway by Mike. So grateful for the superb service since I had to drive to catch a bus for Philadelphia that was leaving at 9 AM across town from where I live. All considered, it was a wonderful day from start to finish. My eternal thanks to Gary, Mike and Sean for taking excellent care of me and saving the day!
Gary and Sean and the whole crew at Preferred Automotive care about my car and about keeping it running well. I trust their work, and trust their knowledge of cars. I will keep goiing there for my car maintenence and repair.
As usual they are taking very good and complete care of my car.
As always, my Toyota received excellent servicing. My car just feels happier after being at Preferred Auto.
Fred not only fixed my truck, it rides
Gary, got your postcard today. Thanks for the promotion that expires 1/1/2112, but I don't think I'll be here to use it.
So often you'll bring your car in for service and find out you need something fixed that you didn't even know was a problem. At Preferred Automotive, it's just the opposite. I brought my car in for service because I thought I needed new brakes. Only at Preferred, would they tell me I didn't need new brakes, just new brake fluid. I trust them implicitly.
I recently went in for an oil change and came out with a $$$ bill. But I know that I can trust the workmanship provided over the years by Preferred Auto and feel secure to not worry about driving my car on long trips which I have planned in the near future. Thanks for your excellent service.
As usual they were exceptional. Not much to say other than keep up the outstanding work.
Thanks, guys, for your great service.
We bought a new car in 2009 and kept taking it to the dealer service station while it was under warranty. BIG MISTAKE! I will never do that again! Preferred Automotive does a great job keeping our vehicles safe and also preventing bigger issues down the road. THANK YOU!
They did brake pad change and brake fluid yesterday and I was very happy with the transaction. They charged very competitive price and completed the job well. They even washed my car and shine the wheel!
Simple trip this time: just an oil change and check fluids.
The mechanics at Preferred know their business. For the second time in three visits, they detected and replaced broken tires that had fallen victim to Montgomery County ubiquitous potholes. Great job, guys!
As always excellent service and friendly staff.
I had a great overall experience getting a 4 wheel alignment at preferred automotive. I had this same thing done before twice, and for whatever reason no place properly did it, which was pretty frustrating. However these guys got it right, and the service was extremely well priced and performed quickly. It was also enjoyable - the guys are easy and polite, and Gary even gave me a ride to the metro so I could get back to work! The one bad mark is that my car smelled a bit cigarette-ish when I got back in it. Otherwise, a near perfect job by this shop, and Ill definitely return.
I have an F350 Ford which I have had difficulty getting people to work on. Preferred gladly accommodated my truck and replaced my brakes in a thorough and timely fashion. I couldn't be more more pleased! Will use them in the future.
After repeated frustrations w/ my Honda dealership, I asked a trusted source for a referral. He suggested Preferred. My husband & I have been bringing our cars there since. Aside from the amenities (Keurig, donuts, toys my children love going there, tv where they let u control remote), I can always count on honest, dependable service. It's a family owned & operated business where u can count on seeing the same employees who know u & your car, keep good records of service they've performed, & will keep u abreast of any specials, rebates, etc. plus they have the best price for an oil change in town & r very thorough (check fluids, basic operations,etc). They're not the cheapest, but they're less then the dealership & u r definitely getting what u pay for!
Preferred Automotive always comes through with 5 star attention. All personnel are very courteous and professional. I have been bringing my cars to Preferred for over 15 years and have never had a problem with getting the job right the first time!
Preferred Automotive provided us immediate repair when our dealer discovered a slow leak in our radiator. The price quoted by the dealer was high, so we called Preferred Automotive. They told us to bring the car right in ... no appointment. Due to the unexpected repair interfering with necessary medical appointments that day, Preferred Automotive gave us a loaner car. Our car was ready the next day.
When I first walked into the office I was impressed with this shop. It was bright and clean and the owners were friendly and professional but more importantly, knowledgeable. They walked me through each problem with my car and I am confident my car is in good running condition. I would absolutely refer Preferred Automotive to others and will definitely do so.
I've been taking my car to Preferred Automotive for about 15 years and would NEVER take it anywhere else. Love the staff, they are always pleasant and extremely knowledgable. Keep up the GREAT work!
PA has very good rates, does in depth work, but more importantly, if something does not work out, they come right out with it and take responsibility, no questions asked. That is the hall mark of reliability and trustworthiness.
Got my car in when I wanted to. They had no problem getting my parts that day. My car was done in half a day. It was three times cheaper than another place. Servie was outstanding! I DREAD taking my car to the shop because they try to screw me over with adding something else to the cost. But this was the most enjoyable experience I have had at a mechanic. They did not try to add on more costs. I actually believe and trust them after my first encounter.
Received an estimate for additional service which was not requested, but useful. Seemed a bit pricy, but verifying prices with other providers
I have been serviced by Perferred Automotive for over 20 years - They have alway done a wonderful job and the prices can not be beat. Also they are a family oriented group that works around your schedule to provide excellent service
Always a pleasure doing business with Preferred Automotive.
I just love the work these men do. Everyday we have so many issues and its a nice change to know I don't have to worry about my car. I commute almost 2 1/2 hours a day. Its relieving to know I can count on my car. To Shawn, I give you a great big hug. Thank you
As usual my car was serviced at the appointed time --I chose to wait while I read for about an hour & ten minutes The health of my car is always explained to me.
Always a pleasure doing business with them, great customer service and reliable work completed in a timely manner.
I've been using Preferred for years...they never disappoint me for services rendered. Although my repairs took longer than expected, not their fault, Gary and his team was eager to get the job done as soon as possible..and at a fair price. Thanks guys!
Car broke down with engine light on. Preferred took care of it right away even though it is a very busy week. Fixed problem completely.
Guys : I know I will get 5 star service always and you put up with my questions. Thanks you for all you do. Joyce Bryant
As per the word of other they did a great job on my car!Driving great - should have switched service over to preferred earlier!
The same excellent, thorough service I have consistently received at each visit. Thank you for putting auto safety first. My car purrs once again.
I have been taking my cars to Preferred for 15 years. What does that tell you? You not only get exceptional service from Preferred but they always have the customer's best interests first and foremost. They always fix the problem the very first time. Don't wait....bring your cars to Preferred!
Preferred Automotive staff always take care of me. They are honest and professional.
Great service, great people, Timely job
I've been driving for over fifty years, and this is the best group of mechanics who ever worked on my cars. They are competent, honest, great to deal with, and I trust them completely.
I was in and out in less than an hour. The guys not only changed my oil as I had requested but also located and fixed a sneaky (slow leak) hole in one of my tires.
My name is Norman, not Roman
again, Preferred Automotive is the best...
Thank you again for great service! The transmission flush & oil change made my car drive as if it were brand new. I appreciate the quality work you provide (at fair pricing) and most importantly that I have confidence you are doing the job correctly...
Everything completed as rqstd on time
Outstanding service as usual. Sally is purring like a kitten. Thanks so much for keeping her purring.
We have just started using Preferred Automotive for our three cars. Their service has been excellent. They have a competent and experienced staff. Best of all, they are trustworthy. Their prices are competitive with area dealers. Through the years, we have always maintained our cars and have kept them for an average of 10 years. We know we can continue this life span by using Preferred Automotive. Thumbs Up!
The car was completed on schedule. It runs great.
brought in two cars in the last couple of weeks. service was prompt, economical and excellent.
My car died the Monday before Thanksgiving. Even though the shop was extremely busy on Tuesday, the guys diagnosed and fixed the problem. These are honest, caring people. I've been taking our cars here for 12 years now and have never felt cheated or taken advantage of. They even worked with me to provide extensive service documentation to get a refund from Valvoline under the terms of a Valvoline warranty.
Sean - thank you again! We really appreciate your willingness to always assist us.
As usual I got great service. I told them what my problem was when I made my appointment. They ordered the part and had it in the shop before I brought in my car.
vert good so far excellent
We always find the service and staff to be excellent at Preferred.
Gary went above and beyond to provide us with a competitive quote for this work. When the dealership's quote came in at about 60% lower than the quote Gary had given us, we were quickly able to see how the work the dealership proposed was not the best preventative approach to maintenance of our vehicle. Thanks brothers McKee for the great work!
I was almost to Preferred for an oil change when my auto had a total electrical failure. I had it towed to Preferred where Mike ran a diagnosis of the problem and got the repair process going. What could have been a very troubling event had a very happy ending. And the donuts were great.
Brought my sons little used car in and they were excellent. Checked all systems, repaired what needed to be fixed, evaluated everything for a fair price in a very timely manner. Everyone was extremely nice and easy to work with. Very happy!
Customer service was excellent. I felt really confident in leaving my vehicle in the hands of the professionals. A little pricey for my taste, but the job exceeded my expectations.
Very pleased with the repairs done on my car. Great service. Thank you guys!
Concerned with the safety of my car, one of the mechanics took it upon himself to make sure my hood stays closed while I'm driving. He did a beautiful job getting rid of dents in the hood and making sure the hood would latch properly. I was amazed when I saw his handiwork.
I was looking for a new mechanic and decided to search the web. I ran across all the positive reviews for Preferred so decided to give them a try. My Civic had 105000 miles on it and needed EVERYTHING done on it, or so I thought. The guys at Preferred took the time to go over my car top to bottom and spelled out exactly what needed to be done, which was thankfully far less than I had first thought. I had even suggested things that I thought needed to be done (like the front brakes) but Mike told me I still had another 10,000 miles to go.
I have always received excellent care and personal service at Preferred.
Read a few terrible reviews on google for other auto places that did MD state inspections. Preferred auto had great reviews. My car was...let's say...less than legal. They walked me through the inspection checkpoints that I needed to address and let me make the decisions about how I should make the changes. They seemed very honest and up front.
I appreciate the advice we get from Preferred Automotive regarding car repairs/maintenance. We receive plain-spoken advice on the items that really need to be addressed immediately, and those items that can wait. In this economy where there are too few dollars that must cover too many things, this information is welcomed. Thanks.
These guys go above and beyond the call of auto service. They gave me an estimate for fuses and a climate control, but did more testing and saved me over 50% of the original estimate! The extra attention they put makes you feel like you are in the right hands!
It is always fun for me to go to Preferred Automotive so I can give and take verbal abuse from Gary, Mike, and Sean. If it wasn't for the donuts though I'd have to stop going. Get there early before us retirees eat them all along with a nice hot cup of coffee. Seriously, you can't beat this place for quality work at very reasonable prices!!
have been going here for 20 years or so...never had a problem...always great service and work...
Preferred Automative provides exceptional service for a very fair price. Knowledgable, experienced,timely,attention to detail, and very friendly!
Got me in quickly, provided some discount, but did the job when requested and completely. Very satisfied.
I'm new to the area and was very tentative about looking for a mechanic. My dad is very knowledgeable about cars, as is one of his friends so I had always relied on them for advice. Preferred Automotive was fantastic in alleviating those fears. The shop is small enough to gain a sense of familiarity with staff and everyone is very knowledgeable and very friendly.
Service was done well the first time. They found a locking front wheel brake problem and fixed it correctly. There was a delay in repair completion when the wrong hose was delivered. Car was clean and washed when we came to pick it up. They moved quickly to make sure the car was ready when we explained that we had an appointment some 20 miles away the afternoon the car was rescheduled for pick-up. Overall very good service.
I was very pleased with the excellent and fast job
I had my Honda worked on today and there team fixed the problem right away--without trying to charge me tons of money. Now my car is running great.
You can't go wrong with Preferred Automotive. These guys do great work and they are #1 in customer service. What a combination.
On Friday, Shawn came by the office to drop off donuts around 10:30 a.m. I mentioned I heard an intermittent sound from the car. Shawn asked for the keys. A little while later Shawn is calling to say the car needed front disc brakes. The car was ready by 3:30. Now, I call that service. Bring me donuts with a smile....fix my car without advanced notice...and have my car ready by the time I get off work. What a wonderful group of people.
My experience at Preferred Automotive was excellent. Shawn provided gret customer service and took time to detail what would be performed and why. I will certainly bring my cars back again.
They've been taking care of my cars for years and have always, always(yes two always), done an excellent job.
Great Job as usual. Thanks very much.
Replaced a leaking, under-dash air conditioning heat exchanger and heater core. It had to be done and the guys did a very good job. You always worry about introducing rattles and little flaws when you have a mechanic tear apart your car's dashboard but I have seen none of that. It's just as tight as it was when the car was new, and we are talking about a 2001 model here. Also had Preferred polish up my headlight lenses - what a difference! Wow! Great job, guys!
Gary and all--
The team at Preferred Automotive keeps my car w/ 160K miles on it running extremely well with both necessary and preventive maintenance (even when I forget about some basic maintenance things myself) at an absolutely reasonable cost. Much appreciated!
Factory recommended schedule with that extra touch. Envoy runs like clockwork. Thanks guys.
Once again, Preferred Automotive delivered......great service and they helped create a timeline so I can get the work done and it doesn't kill my budget. Thank you!!!
As usual they did good work.
Service was quick and they took care of everything!
We have always received excellent service from Preferred. Their work is top-notch and they do not push repairs/service that is not necessary. They have been mindful of what is covered under warranties and sent us back to the dealer for major repairs that should be covered, which we appreciate.
Outstanding as always and outstanding in customer service.
As always - couldn't be happier with the work and the customer service from scheduling ->drop off -> completion.
Always a pleasurable experience. The staff provide you with explainations of work needed, when, and why. They are also enjoyable. Costs and estimates are reasonable.
The guys at Preferred Automotive did a great job on my Mercedes recently. They explained what was wrong very clearly, and did what they could to keep the cost low. Great people to talk with and it's good to find a place I can trust to do right by me and my car. It"s running perfectly now - thanks for fixing it right! and taking good care of me!
Staff was great. They quickly checked my car and got back to me within 3 hrs of getting it. I'm really appreciative of their professionalism.
I have been going to Preferred for 12 years. They always provide great service.
As usual a careful inspection; found a bulb out and replaced; oil change; a total of about 30 minutes while I waited.
I called to schedule an oil change and Gary said he would fit me in the next day. When I arrived I asked him to check out a noise for me. It turned out to be something that needed attention, and even though I was scheduled just for a oil change he also found time to do the additional work the same day. They even provided me with a loaner do I could continue with the plans I had that day. They are always courteous and professional.
We have been using the services of Preferred Auto for many years and have always been extremely satisfied. The work is superb, but the attitudes of the staff surpass that. So glad we found you.
Been taking my vehicles to Preferred for many years. I trust the work that they perform and that they stand by the work. It provides peace of mind for me and my family. Thanks, Gary and Mike.
we had our first md inspection experience and Gary was VERY thorough at explaining the process....I'm glad we read the reviews about this place online. Worth every penny and so helpful,
They did a good job on my car. I found the price reasonable. Also, they are very kind.
Had an AC leak and did extensive online research on where to get it serviced. I read a lot of positive reviews and feedback from the Preferred Automotive website on the service, work ethic, value and overall experiences had by others. My biggest fear is trusting a shop to not take advantage of me. I've been having doubts about the dealership I've been taking our car to for service.
Great work as always many thanks to all.
Have dealt with them twice-- once on my old, nearly dead car and now on my new one. They honestly diagnose and deal with the problems in front of them and keep you in the loop while it happens. Even saved me what would have been a wasted trip to the dealer to fix a noise problem. Your integrity is greatly appreciated.
Always excellent service!! On time and no surprises
These guys can be trusted and they did a great job fixing my car. Sean found cheaper parts without me having to ask and even had the car washed on pickup! Wonderful experience will be back again.
They are professional and nice. I visited there to check engine for first time and to change oil, filter and break flush for second time. Price is fare and good customer service. I recommend to check your car with Preferred Automotive.
Great overall experience - we'll definitely be back. The cost is a bit on the high side, but in the end, it's worth it.
I give Gary and the crew at Preferred Automotive the highest rating possible. I tried a lot of places until I walked in a year and a half ago, to a couple of smiling faces and a cup of coffee. Their rates are competitive, so you might find less expensive service elsewhere, but then you'd be getting "cheaper" service. I find their service is so much better than other places that I feel like I owe them more--and I don't say that lightly, considering how much it costs for upkeep these days. I have both foreign and domestic cars, I'm in my mid-50s, and I've had more than my fair share of experience with repair shops. I really appreciate a shop that works on all types of cars, both foreign and domestic. They have all my automotive business now. I only wish I'd found Preferred Auto sooner--Thanks Gary! And Mike, and Sean and the gang too!
The service was Great! I'm always completely satisfied with the automotive services and customer service.
I was very much please with my service as always. Thank you staff and works for your service.
I had Tire Rack drop a set of four tires at Preferred. At the appointed hour, Preferred mounted and balanced them in short order, and had me on my way.
as usual, they did a great job in fixing our 2004 Honda Pilot...
It is my first time taking my car to this auto shop. My wife with the hand brakes on and had to take it in for some brake work. The customer service was great. The price was very good. I would recommend this place to other.
I have been going to Preferred since 1983 and intend to continue to go there indefinitely. I always have been pleased with their service.
I have brought my cars to Preferred for 15 years. I have never met a more knowledgable and dedicated group of individuals. The cars are always serviced correctly the first time. Don't waste your time with other service facilities. Once you come to Preferred, you're there for life.
I had scheduled an appointment so I could wait for the service to be completed. I was told it would take about an hour and it was finished in just under that. They make you very comfortable while you wait. There is a selection of coffees and tea and bottled water and usually donuts.
It's so nice to have someone we can really trust to steer us straight with our cars. I was amazed that when the mechanic brought out Karen's car, he remembered details of work he'd done to my car a month ago. Y'all really embrace your customers. It's a good feeling.
Just moved to Maryland and brought three vehicles to Preferred to complete the required state safety inspections. Though they outsource the inspections to avoid any conflict of interest, they handled the inspection process and obtained the certificates for MVA without skipping a beat. They helped me find four odd-size tires for my Camry Hybrid and had them delivered, mounted, spin-balanced and had the car aligned in 24 hours so I could get it registered. They are full-service without charging a huge premium or making unnecessary repairs.
ALways excellent and personal service! Thanks you guys! :-)
Thanks for your excellent customer service and what seems to be good work! I was a first time customer today for front brake pad replacement and I'm bringing my car to you ONLY for all maintenance from now on! I'm a harsh critic of most mechanics and auto repair facilities, however, you set the bar in my opinion for what an auto repair facility should be. So happy I have found a trustworthy place to bring my car to...
I have taken my vehicles to Preferred Automotive for many years and my most recent experience continues their tradition of high quality work done at a fair price and on time.
took 30 min. impressive. very happy.
My family and I have been going to Preferred for over 10 years and in all that time, we have always been provided with the highest levels of service!
service was quick and accomodated timely at my convenience. they told me exactly what needed to be done, and did just as I requested. Thank you!
I had the oil changed, the AC/heater fan checked, and the brakes checked as well. I was out of the shop within 30 minutes of my scheduled arrival time.
My car got tapped in the left tire while a friend of mine was driving it... However, the damage was a lot greater than expected. I immediately went to Preferred Auto for advice. They were able to let me know exactly what was wrong with my car and fix it for me the next day for a very reasonable price. If I need anything done again, Preferred Auto would be my first pick.
Everytime I take my car to Preferred Auto I know that they will find what the issue is. All the mechanics and staff has outstanding knowledge of all issues with a car and if they don't know you will beat that they will find out the information they need to completely fix the car. Outstanding customer service with a smile. Love them
Prompt, courteous, superb service -- it doesn't get better than this!
Best experience I've ever had with a repair shop. Gary is the best! Will definitely be going here for all car problems!
Very pleased with every thing with Preferred Automotive. Had a complete brake job done and took advantage of there first time customer $50 coupon which made my experience that much more enjoyable. We are not talking about a large business but they surely beat a large car garage hands down. They really take the time with you and my brake job cost less than if I had gone to the big car dealership.
First time client and I was pleasantly surprised to find a friendly, knowledgable staff and quick service.
Its always great. After I get past paying money to fix my car, its all good. Its like going to a friend's house AND getting your car serviced. They always do a great job and I totally TRUST them. That says it all.
I have taken both of my vehicles to Preferred Auto and everytime I have been blessed for the service they provide. The promised time they make at the time of dropped off is always honored and the service and customer service is outstanding. Couldn't ask for any other service because they check from top to bottom of vehicle.
Check engine light staying on. I know preferred auto is opened early so I stopped there and was welcomed. Examined the car and have to go back on Thursday for diagnostics. Service was as usual with a smile.
I took my car into Preferred for a routine check-up before starting a cross-country journey with my 14-year-old SUV. Preferred Automotive gave me a reasonable estimate on the labor/parts cost it would take to do the work. After giving them the OK to proceed, they called me soon after discovering an issue with my front driver-side wheel (an issue I was aware of but had forgotten about). They gave me an additional (pricey) estimate to fix the issue. I once again told them to proceed. After the fact, they had told me they had figured out a way to fix the issue without the expensive part. I really appreciated their honesty.
Excellent, courteous service, as always.
What else can a person say. Excellent service has never been a question with this group. The team is so courteous, HONEST, prompt and they make every appointment a pleasure. I never feel like I have to worry about my car or how much it will cost me (well sometimes, but they are up front about that!!!) Thank you guys for keeping my little Matrix running and keeping me worry free while I'm on the road!!!!
Just like Air Force bases & Navy carriers around the globe, every pilot, navigator & flight crew member must have explicit, thorough confidence in his/her ground personnel or the mission does not get off the ground; that same degree of confidence & assurance that all is well "under the hood" is what brings repeat business to Preferred; Keep up the fine work!
I really appreciate the courteousness of the staff and the promptness with which they took care of my car. I will definitely return to them for service in the future.
Preferred Auto runs things old school like when a handshake meant something. These folks are hardworking and honest! They will treat you right.
very happy with the work done, service, and price. will return
I originally chose Preferred Automotive because of it's positive reviews online and lack of negative reviews. I went to them for a MD state inspection. It was a bit more expensive then other places, but it was worth it. They genuinely seem to want to fix your car instead of take your money. I would recommend them to my friends and family and etc.
Top notch service and very honest.
Professional and caring service. They listened to my needs and helped decide what services to do now and what could wait until next time.
Excellent service has never been a question--mechanics are well trained -- needs of the car are always explained & met. Always professional- a great spirit of appreciation -
I couldn't be happier with the work that Gary and his crew does to keep my automblies running at peak performance. I recommend them to all my associates.
They were professional, prompt, and pricing was fair.
Shortly after a fairly involved repair, my vehicle showed symptoms on another problem that was causing the vehicle to overheat. Gary immediately set up and covered the cost of towing my vehicle to his shop. He immediately assessed the problem and repaired the vehicle. Even though the problem was ancillary to the original repair, Gary deeply discounted the new repair. The shop then followed up several times of the next several days to make sure the vehicle was operating without any problems.
I fully expect my aging (14 year old) car to have its share of costly problems, but these guys are always looking for the way to keep it humming without breaking my wallet.
As always great experance with the whole shop. They kept me informed on what is going on. They tell you if any problems that come up. I like how they ask before any work is done. As a cutomer that has been going to Preferred for 20 years. Never have had a hard time.
I am always please with the service that I received from Preferred Automotive very pleasant group and I am pleased with them and I will tell others about them and there service.
At 133k miles my truck still drives like a new vehicle.
A good mechanic is hard to find. A great mechanic even harder. A great repair shot? Sometimes is seems impossible. Preferred is an amazing place. Super-friendly, smart good at what they do. From explaining exactly what needs doing and why to helping you decide what you can wait on to the cold water and hot coffee and donuts in the waiting room to arranging for a rental loaner if it's going to be a few days, these guys are the best. You can trust them to keep you on the road.
Preferred did a great job repairing my vehicle quickly and at a reasonable cost.
I have been bringing cars to Mike, Gary, and Sean for years and they have never let me down. They are very professional, very easy to work with for scheduling and insurance issues,and just very nice people. I never hesitate to recommend them to my friends.
We have been going to Preferred Automotive for over a decade. Gary, Mike, Sean, and the staff are professional, reliable, and honest and we always get great service. We are lucky to have found such a great place to take our "mature" vehicles for their check-ups.
I've had only excellent experiences with Preferred Automotive, and have never had a problem with any of the work they've done. I feel like my cars are in good hands there.
They are knowledgeable about most car manufacturers and do excellent work. They keep up with new car mechanics and are also very pleasant and honest. We have been going there for over 25 years.
excellent service provided, would go back for all my auto needs
I have been taking my car to Preferred Automotive for over 20 years. I have always found them to be very good, very honest mechanics. They treat you more like family than a customer.
I used Preferred Automotive for so many years that I can't remember how long it has been. Gary and Mike weren't even married yet when I first started using them. I've never had a bad experience. Unfortunately I have moved away and no longer use their shop and I miss the place. I highly recommend Preferred Automotive.
I have been taking my car (same old toyota, almost 160k miles) to Preferred Automotive for the last 9+ years and am so glad that I do. Consistently super knowlegdeable, incredibly professional, and welcoming, all of the guys there are good teachers, too-- they share information in a way that any customer would understand. All the work that I (and friends and family that have gone there) have had done there has been excellent, no problems. But I know that if there were ever a problem with work that was done, they would make it right. This place totally has my trust.
Preferred keeps my car running! 18 years for a Toyota Supra that I had to give up when the frame rusted out and my Buick is running smoothly after 10 years and, hopefully for another 10. They make sure that all preventive maintenance is done well and on time.
Preferred Auto staff provides top-notch service in a timely manner. I totally recommend them to family and friends when needed. The entire staff is eager to help...and always with a smile :o)
Done much more quickly than I had expected. Thanks, Mike, Gary, Sean....and the other guys!
top notch, they do a good job,reliable
Would not take my vehicles anywhere else. Honest, trustworthy, just the best!!!
Not only did Gary give me a ride home when I dropped my car off for service, but he left Girl Scout Cookies in the car when I came to pick it up. Besides these simple kindnesses, Preferred has been a joy to work with. Telling me the items that are urgent to take care of and those things that can be put off for a while. Having a 11 year old car, you never know what how and when needs to be fixed - thanks to Preferred I don't have to think, they do it for me.
If you want a peace of mind getting your car worked on take it to Preferred Automotive. Not only will Gary, Mike and Sean have dougnuts for you but your car will get the best service. If your car is down and your down, taking it there will lift your spirits. I've heard from so many satisfied Preferred customers stating that they were please not only with the car service but the customer service is wonderful. Keep up the good work guys!!!!
I have never before find an auto mechanic shop that will take such a good care of my car and me,They are very clean, polite and professional. They keep detailed record and often remaind me when it is time for service. It is what I call preventive medicine.
I have taken my vehicles to Preferred Automotive for many years and they always have provided superior service at a fair price. They have been notable in providing expert opinion on repairs which needed to be done now and those which could be deferred - but always left the decisions to me. Very highly recommend
Your team ROCKS! Thanks for keeping me on the road!
Simply said, Reliability and honest customer service. Law of Karma says that OUR thoughts, emotions and deeds come back to us!
I started going to these guys after I used them for a "second opinion" when another shop recmmended a $2000 repair - the repair Preferred did was $500 and kept me on the road.
I took my son's new/used car to these guys for an inspection and general going over- after they went over it I realized I should have had them look at it before I bought it - however now that they took care of the problems I feel I can put my son in a safe and reliable car thanks to them- I would recommend them very highly!!!
The folks at Preferred are first rate. Honest, capable, courteous and knowledgable. I recommend them unconditionally.
I just wanted to leave a review to state that not only did they do a great job on my car, but they actually gave me an amazing rate, worked with me and when I was not able to pick up my car immediately, they were understanding and helped me.
Gary, Mike and Sean are the best! They truly know how to build customer loyalty.
Courteous and professional service--nothing less will do at Preferred.
Service was terrific! Auto mechanics are very knowledgeable and friendly. Most of all, they are straight shooters. I feel very comfortable taking their recommendations with no questions asked
I had my brakes, rotors, and pads repaired, and Sean took great care of me. He explained everything to me, rented a car for me, and gave me a lift to the nearby Avis. He also took my car to a car wash, free of charge! The car drives great so far, and brakes don't make a sound. I'll definitely be back!
It was great service as usual and the coffee was good too.
Service was great. I am new to the area (grew up here but haven't lived here in over 25 years) and was lucky to find Preferred Automotive. Unlike some other places, they don't try to sell you services you don't need. They are easy to work with, honest, quick and do good work. I feel much more comfortable coming here than going any other place I've been as of yet (including my dealer).
The guys at Preferred Automotive continue to do high quality work at a fair price and in a way that places value to the customer first.
These guys (at least so far) are the most honest mechanics I have ever met. They are very friendly and happy to explain what is wrong with the car so you can understand it.
Needed some fixes for the MD state inspection, and came to Preferred Automotive because of their great online reviews. I was very pleaed with the results. Reparis and prices were fair. The people were smart and friendly.
The service at Preferred Automotive is always great. You get excellent value for your money plus the assurance that your car has been well taken care of. As far as I'm concerned, it's the ONLY place to go to for auto maintenance and repairs.
Don't trust your auto repair shop?? GO TO PREFERRED and worry no more. Their rates are very competitive with others in the region, and they are as honest as the day is long. If you ask them for an inspection, they have an independent group do it so that there is no appearance of conflict of interest (e.g. a car shop saying to a customer that something needs fixed just to generate more business.) If it doesn't need replacing, they won't replace it. If there more than one way to fix something, they will give you the options and the pros and cons, and let you decide. I've referred my mom, my friends, and now you...
These guys are easy to deal with, respectful, and honest. They even gave me a ride up to Twinbrook after I dropped the car off. I'll be taking my BMW to see Preferred from now on.
I have found the gentlemen at Preferred Automotive to be very efficient and trustworthy. They have always done a great job for my boyfriend and I, and are just genuine guys. I am really happy to have found a place like this. Highly recommend!!
I chose this shop due to the previous ratings and comments of patrons. From the moment you walk in the door you feel comfortable with the fact these people aren't there to take advantage of you (my number 1 reason for choosing a mechanic). They offered me a donut, coffee, ride to the metro and advice on my car which was extremely helpful. I was happy with the service and would recommend to anyone looking for a trustworthy and quality mechanic.
I have used Preferred Automotive over the last year and have always been so impressed by their customer service. They always remember my name and what type of car I have, the personal touch is great. The mechanics are excellent and trustworthy. I recommend them to all my friends and family.
The service was excellent. I've been bringing my car to Preferred Automotive for over two years now.
Sean, thanks for all the hard work! Thanks for going beyond the call of duty!
I took my car in for an 80,000 mile checkup. Preferred Automotive (PA) gave me a call back in a very timely manner, had list of what needed done and what it would costs. All I had to tell him was yes please do the work. The work was completed and my SUV runs great now. It has been a please to work with Gary and his staff for almost 30 years now. I am very satisfied with PA's work and the customer service I receive is very courteous.
Only one word Outstanding both the services provided and the customer service
Gary and Mike took the time to explain in great detail what was done to my car.
It's always a pleasure to take my car in for service at Preferred Automotive. I've been using Preferred for years. They are ever watchful for potential safety and performance issues.
We have used Preferred Automotive to service our cars for over 20 years now. They have always been flexible and accommodating with scheduling and services performed. They keep us well informed on what service is necessary and what will soon be needed to maintain our vehicles in the best condition. Their technicians are continually educated in all the new service equipment and techniques to properly maintain whatever vehicle they work on and the office staff stay connected to all the available resources to provide the most up-to-date information on both current and older vehicles. We could not be happier with the service.
I had a wonderful experience from start to end. Costumer service was 5 stars, very honest workers. They were a tad pricey but I will be a forever costumer.
Appreciate the fast and efficient work done by the staff at Preferred.
This was an absolutely fantastic experience! It is obvious that Preferred Automotive prides themselves on their customer service. They were very expedient in having my car looked after and also ensured that I was not left waiting for hours on end either. I would highly recommend anyone in the Rockville/Bethesda area to give them a shot with any car repair or maintenance work.
I reallly appreciate your checkup of my car before I took off on another trip. Great to have a reliable garage you can count on.
I've been using Preferred for 20 years now. Hope they are not TIREd of me cause they always STEER me in the right direction.
Started working with them in 2005. Have been through 3 cars including Kia, Honda, and now Infiniti. Great service, great people including Gary, Mike, and Sean. Do the job right the first time.
Service was above and beyond.
Good job. We will be back again.
It is what I've come to expect from PA and they have NOT let me down once again. I really like these people - Gary, Mike, and Sean.
Excellent customer service. Dropped car off for state inspection at 8 and able to get it back by 1:30. The staff was very honest and helpful when explaining the best way to fix the car. Highly reputable!
Oil change, rotate and balance the tires
Provided great flexibility and attention to prioritizing work needed on the car and what we were able to budget.
EXCELLENT AS ALWAYS!!!! Thanks, Preferred Team
Great customer service! Fast and competitive pricing. Family oriented business - professional staff.
Excellent service. A great place to bring your car - have been going here for years.
The mechanics at Preferred are highly skilled and experienced. They seem to be able to diagnose and repair any malfunction. They are completely honest, will not try to sell you services that you don't need, and you can rely on their recommendations. Their prices are very fair for the value received. After searching a long time for these qualities in a repair shop, I would not take my cars anywhere else.
Called in with an emergency - no appointment. Was able to be seen right away and my problem was solved within half and hour in addition to changing my oil. Outstanding service, as always!
great service, found the problem, reasonable pricing, done when they said it would be, service with a smile. thanks!
This is a very professional experienced shop. My F-150 blew a plug while I was traveling back to NY and they fixed it same day. Got me a tow and a rental car for the day. I felt completely confident in their work service. This is how they operate, nice people concerned about their reputation.
I have been taking my 2 vehicles to Preferred Automotive for the past 6 years. Th